Dental Front Office
Company: Marin Community Clinic
Location: Novato
Posted on: February 21, 2021
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Job Description:
At Marin Community Clinics we are a "family helping other
families in the community" and we are always striving to be better
for the people and the community we serve. As a Federally Qualified
Health Center, we serve patients from all walks of life. No one is
turned away and charges are based on each individual's ability to
pay. Marin Community Clinics is looking for a Dental Front Office
Receptionist to join our Novato Dental team. The Dental Front
Office Receptionist performs clerical and patient services tasks
required for the greeting, registering, and processing of scheduled
and unscheduled patients in the reception area. Making patients
feel welcomed is a primary responsibility of the Dental Front
Office Receptionist position. Work Schedules Available Tuesday -
Saturday 8:00am - 5:00pm Monday, Friday, Saturday and Sunday 8:00am
- 5:00pm Compensation & Benefits Our mission informs our approach
to your compensation and benefits program. Our benefits program is
designed to protect your health, family and way of life. We offer a
competitive Benefits Program that includes affordable health
insurance and Health Reimbursement Accounts (HRA), Dental and
Vision Insurance, Educational and Continuing Education Benefits,
Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group
Life and AD&D Insurance, Short term and Long Term Disability
benefits, Professional Fee Reimbursement, Mileage and Cell Phone
Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee
Assistance Programs, Paid Holidays, Personal Days of Celebration,
Paid time off, and Extended Illness Benefits. Salary Range $18.00 -
$21.00 per hour based on experience. Evening and weekend shifts (4
hours) with direct patient contact, include a 10% pay differential
in addition to regular pay. Evening differential is paid only for
completed 4 hour shifts that begin after 4:00pm. Responsibilities:
Greets, welcomes, and assists all clients entering the waiting
room, processes those who have appointments, and notifies in
advance each client of expected wait times. While maintaining a
professional demeanor, answers inquiries regarding general clinic
information. Utilizing customer service skills, answers incoming
calls and provides assistance, makes appointments, routes calls as
appropriate, or provides information to the caller, as needed.
Calls clients to confirm next-day appointments and performs needed
cancellations or rescheduling based on client contract. Processes
walk-in requests for appointments according to established
procedures. Provides alternative medical service information for
new clients who cannot be seen due to scheduling constraints.
Accurately enters and confirms billing and demographic data in
Dentrix for all clients during check-in process, capturing vital
demographic data and authorized signatures. Verifies timelines of
arrival, collects new patient private pay deposits. Clearly
documents on the superbill. Prepares charts and superbills for
appointments for both new and established clients in advance.
Handles patient payments and responsible for accurate
reconciliation of receipts and charges. Maintains the patient
waiting room in a clean and orderly condition during hours of
clinic operation. Informs appropriate staff as needed for repairs
or maintenance. Per protocols, schedules and maintains appointments
in the Dentrix System including phone requests for appointments
transferred from other employees and during client discharge. While
demonstrating excellent customer service skills, informs all
patients being scheduled regarding payment obligations, documents
needed, and clinic policies and procedures. Maintains control of
daily superbill copies and turns them into the supervisor for
reconciliation with Master Superbill Control Sheets. Calls patients
to make follow-up appointments or mail out letters per providers
request to follow-up. Transfers calls to internal extensions or
pages overhead to locate the recipient of the call, and pages for
staff as necessary. Other projects/duties as assigned.
Qualifications: Previous dental front office and/or clerical
experience preferred. Must be bilingual, fluency in English and
Spanish required. Excellent, professional interpersonal and
telephone skills. Excellent customer service experience and ability
to demonstrate excellent customer service. Demonstrated ability to
communicate effectively and professionally. Basic knowledge of
Microsoft Office products including; Excel, Word, and PowerPoint.
Requires high level of initiative, attention to detail and the
ability to follow-through on assignments independently to
completion. Demonstrated ability to handle multiple, competing and
varied tasks and manage the flow of work successfully. Ability to
prioritize assignments/patients as needed. Demonstrated ability to
perform according to standard business practices including postal
electronic mailing, faxing and filing. Employment Type: Full Time
Years Experience: 1 - 3 years Salary: $18 - $21 Hourly
Bonus/Commission: No
Keywords: Marin Community Clinic, Novato , Dental Front Office, Administration, Clerical , Novato, California
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