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Front Office Receptionist Bilingual

Company: Marin Community Clinics
Location: Novato
Posted on: November 12, 2021

Job Description:

Overview: All employees are required to be fully vaccinated for COVID-19 as a condition of employment, subject to limited exemptions. New Employees are required to provide proof of being fully vaccinated for COVID-19 before the first day of employment. Exemptions to this requirement will be considered for those requesting an exemption on medical, disability, or religious grounds.The Front Office Receptionist performs clerical and client services tasks required for the greeting, registration, and processing of scheduled and unscheduled clients in the reception area. Making clients feel welcomed is a primary responsibility of the check-in receptionist.Flexibility to work multiple work schedules - 5 days perweek: 12:00 pm to 8:00 pm. Saturday work schedule: 8:00am to 2:00pm.Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits. Responsibilities: Greets, welcomes, and assists all clients entering the waiting room, processes those who have appointments, and notifies in advance each client of expected wait times. While maintaining a professional demeanor, answers inquiries regarding general clinic information.Utilizing customer service skills, answers incoming calls and provides assistance, makes appointments, routes calls as appropriate, or provides information to the caller, as needed.Calls clients to confirm next-day appointments and performs needed cancellations or rescheduling based on client contract.Processes walk-in requests for appointments according to established procedures.Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.Accurately enters and confirms billing and demographic data in Practice Management System for all clients during check-in process, capturing vital demographic data and authorized signatures.Verifies time-lines of arrival, collects new patient private pay deposits.Clearly documents on the super-bill.Prepares charts and super-bills for appointments for both new and established clients in advance.Willingly assists nurses by acting as a resource for servicing overflow calls to nurses phone extensions.Accurately takes detailed messages and/or provides information to the caller as needed.Routes all nurse messages in a timely manner.Handles patient payments and responsible for accurate reconciliation of receipts and charges.Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation.Informs appropriate staff as needed for repairs or maintenance.Per protocols, schedules and maintains appointments in the Practice Management System including phone requests for appointments transferred from other employees and during client discharge. While demonstrating excellent customer service skills, informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures.Maintains control of daily super-bill copies and turns them into the supervisor for reconciliation with Master Super-bill Control Sheets.Calls patients to make follow-up appointments or mail out letters per providers request to follow-up.Transfers calls to internal extensions or pages overhead to locate the recipient of the call, and pages for staff as necessary.Care Team Responsibilities as outlined in the Care Team Patient Center Medical Home procedures. Qualifications: Bilingual English/Spanish required. Completion of college coursework preferred.Previous front office and/or clerical medical experience preferred.Excellent customer service experience and ability to demonstrate excellent customer service.Demonstrated ability to communicate effectively and professionally.Requires high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion.Demonstrated ability to handle multiple, competing and varied tasks and manage the flow of work successfully.Ability to prioritize assignments/patients as needed.Ability to represent the Clinic in as very professional manner to the public and within the organization well with individuals at all levels of authority.Ability to handle personnel issues with confidentiality, tact and sensitivity.Demonstrated ability to perform according to standard business practices including postal electronic mailing, faxing and filing.Excellent, professional interpersonal and telephone skills.Immediate and advance knowledge of computers and Windows environment.Basic knowledge of Microsoft Office products including Excel, Word, and PowerPoint.Word processing skills at a minimum of 45 wpm.Competency in using the Internet.Ability and flexibility to work some occasional weekends and evenings.

Keywords: Marin Community Clinics, Novato , Front Office Receptionist Bilingual, Administration, Clerical , Novato, California

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