Outbound Customer Experience Specialist

Company: Tony's Plumbing Service
Location: Modesto
Posted on: January 18, 2026

Job Description:

Job Description Job Description Job Title: Outbound Customer Experience Specialist Employment Type: Full-Time Minimum Experience: Entry Level Job Description: About You You’re the person in your group of friends who can spark up a conversation with anyone—at the coffee shop, in line at the store, or on the phone You’re comfortable hearing “no,” energized by “yes,” and you genuinely enjoy connecting with people and keeping the conversation moving Your superpower is listening to what the customer says (or doesn’t say) and making sure they get what they need You’re naturally upbeat and able to stay positive, even when things don’t go as planned. You’ve seen the good and bad in customer service and want to contribute your knowledge to help your team You recognize the complex nature of scheduling You don’t take rejection personally, let challenges roll off your shoulders, and bring good energy to every call You’re a call center de-escalation specialist who misses the positive interactions you get in a small office You like a busy work environment You love to learn and welcome feedback You’re a stickler for making sure addresses and phone numbers are correct every time You naturally follow up, follow up, follow up until your task list is complete You look forward to utilizing the latest technology on the job About Us Since 1994, Tony’s Plumbing has earned its exceptional reputation by standing by our work and going above and beyond to make sure customers are happy. Teammates love us because although we ask a lot, we also give a lot back to our coworkers. Our team bonds together because we take on stress internally to ensure an outstanding customer experience for everyone we serve. We also treat each teammate as the individual they are, creating a flexible, friendly, professional, and sometimes wacky environment. Please see our website for more details: www.tonysplumbing.com Our Values Our values define us as a company at our core: who we are, how we work, and how we live. We work hard to expand our team with folks who: Master your Craft: Own what you do and perform to the highest standard Improve our Community: Always do right in a place someone calls home Better your Best: Continue the improvement of yourself and share it with others Pay rate: $20-25 per hour based on experience Schedule: Monday through Friday; 8:30 AM to 5:00 PM Tuesday through Saturday; 8:30 AM to 5:00 PM *Other schedules may be available Customer Experience Specialist Benefits Medical Dental Vision Life Insurance with a company sponsored plan of $25,000.00 Vacation Paid holiday; starting on Day 1 401(k) with 4% matching Amazing team environment Customer Experience Specialist Expectations You’ll be the voice and face of the company for communications We expect you to not only maintain but propel our customer service reputation to even higher levels You’ll also be interacting with customers through email, text, and chat You’ll need to channel your inner data entry expertise to ensure all information is entered into our CRM correctly and quickly You’ll utilize ServiceTitan (CRM) to schedule appointments, making sure the times and dates work for the customer You’ll collaborate with our Dispatcher to maintain the service schedule You’ll collaborate with other folks on the team who are providing customer service and coordinate the team’s efforts to meet and exceed company expectations Once service calls have been completed, you’ll follow up to make sure our team did an outstanding job for the customer We are a highly technology-focused company, which means you’ll be using several different applications throughout the day to complete your tasks Spanish speaking preferred Customer Experience Specialist Experience We’re flexible on the number of years of previous experience for this role. We highly favor talent and interest. Some candidates may see this list and feel discouraged because they don’t match all the items. Please apply anyway: there’s a good chance you’re more wonderful than you think you are. Receptionist or call center or customer service experience Team lead or similar experience Experience communicating with customers through texting tools Service scheduling or dispatching Construction industry knowledge How To Apply: Click the "Apply Now" button Include your resume If you are in any of the following or similar positions, APPLY TODAY! Come join a company that is truly dedicated to making a career for you. Call center Escalations Specialist Tier 2 Customer Service Event coordinator Catering coordinator Customer service assistant Customer service coordinator Hospitality Barista Night auditor Assistant store manager Receptionist Construction assistant Landscaping scheduler Guest experience representative Administrative assistant Sales assistant Scheduling coordinator Home delivery coordinator Dispatcher Customer Care Specialist We are an equal opportunity employer. Location: Country: United States State, Province, or Territory: CA City or Town: Modesto Postal Code: 95351

Keywords: Tony's Plumbing Service, Novato , Outbound Customer Experience Specialist, Customer Service & Call Center , Modesto, California