Engineer II Digital Media Technology Services
Company: University of the Pacific
Location: Stockton
Posted on: April 4, 2026
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Job Description:
Primary Purpose Responsible for higher level technical support
to the University community including design, setup, configuration,
troubleshooting and upgrading technology. Generates documentation
on how to utilize the systems, provides written technical
resolutions in a central knowledge base and assists in the
development of technical standards for learning technologies. In
addition to support of daily operations, this position includes a
significant amount of vendor and customer interaction in the
evaluation, technical design and implementation of projects that
advance the state of digital media technology at the University.
Essential Functions Explores, identifies, evaluates, enables, and
promotes existing and emerging digital media, surveillance, and
instructional technologies and their application. Design, install,
program, configure and maintain new or existing technology systems
and services for a diverse customer base within the University
community. Serves as a senior level technical support to the
distributed and central technical service providers. Performs
high-level technical analysis for projects for integration of
digital media technologies. Advise, consult, and provide services
in the design, creation, and delivery of digital media
technologies. Provides high level of customer service and
satisfaction to the University community in resolving complex
issues with a broad range of technology systems. Coordinates
single/multiple vendor interactions on projects. Effectively
communicates project expectations to team members, stakeholders in
a clear and timely fashion. Serve as project technical lead
through: Planning and scheduling project timelines and milestones.
Estimating the resources and participants needed to achieve project
goals. Developing and delivering progress reports, proposals,
requirement documentation, technical training sessions, and
presentations. Conducting project post mortems and creating
recommendation reports in order to identify key project elements
and improve future projects. Produce and continue improvement of
audiovisual design documents including: audio and video components,
wiring schematics, and renderings. Design, integrate, maintain and
program the latest control processors, servers, and peripheral
devices. Read architectural plans. Prepare proposals and designs
for audiovisual system integrations and installations. Deliver
customer and IT partner Digital Media technology
end-user/administrator training. Deliver projects on time, and on
budget. Contributing to design review and code review as required.
Log support requests and issues reported into a central database
and maintain their updates. Generate reports and analyze trends in
issues and contribute to the design and implementation of permanent
resolution to issues. Performs other duties as assigned or
requested. University of the Pacific recognizes that diversity,
equity, and inclusion is foundational to the success of our valued
students and employees. We prioritize policy and decision-making
that demonstrates awareness of, and responsiveness to, the ways
socio-cultural forces related to race, gender, ability, sexuality,
socio-economic status, etc. impede or propel students, faculty, and
staff. Minimum Qualifications High School diploma and 60 credit
hours of continuing education. Five (5) years of overall
audiovisual commercial integration experience as hands on A/V
installer, design engineer, systems engineer and/or programmer.
Three (3) years of medium scale control system programming and
audio DSP programming experience. Three (3) years of medium scale
AV design and system integration experience. Three (3) years of
medium scale AV project coordination experience. Preferred
Qualifications Bachelors Degree in IT, Electronics or Electrical
Engineering or related field. Certified Infocomm CTS . Crestron
Programmer. DSP Programmer. Ability to provide hands-on support and
troubleshoot digital media technology systems. Ability to
comfortably discuss computing topics with varying levels of
personnel from student to senior management. Ability to provide
solutions to integrate various disparate systems in a single
service offering using existing knowledge and research. Solid
written communication skills with the ability to write technical
documentation or manuals. Ability to manage projects and be
familiar with project management concepts. Adept at reading and
interpreting technical documentation and procedure manuals. Strong
interpersonal and communication skills and analytical and
problem-solving abilities. Understanding of the organization’s
goals and objectives. Ability to conduct research into emerging
technology issues and products. Experience in AV server and AV
network infrastructure design, deployment and management. A proven
track record in control processor, video surveillance and audio
digital signal processor ( DSP ) engineering, installation,
programming and commissioning. Experience with structural and MEP
design concepts. Understanding of electronics and electrical
principles (Ohms Law, Power Law, Parallel and Series Circuits,
electrical symbols). Thorough understanding of server hardware and
data center operations. Experience in Virtualized server
infrastructure. Familiar with traditional programming and scripting
languages. Ability to write a scope of work and finalize a system
deployment and build-out. Exceptional communication skills
including interacting regularly with Architects, Designers and
other Trades. Ability to maintain a professional and positive
attitude in a fast-paced creative environment Demonstrated ability
to work without direct supervision. Detail oriented, have
multi-tasking abilities and handle tight, high stress deadlines.
Experience working in a team-oriented collaborative environment.
Experience and sensitivity in working with people of diverse
backgrounds and cultures. Demonstrated experience in advancing
social justice, equity, and inclusion in a university setting.
Ability to engage and integrate culturally responsive practices and
knowledge in their work. Work Schedule Work performed during
standard business hours, 8:00AM-5PM, occasional overtime and hours
worked outside of normal schedule may be required to meet business
deadlines.
Keywords: University of the Pacific, Novato , Engineer II Digital Media Technology Services, Engineering , Stockton, California
