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Software Project Manager

Company: SafetyChain Software
Location: Novato
Posted on: January 15, 2021

Job Description:

SafetyChain Software is a looking for a driven, skilled and experienced Software Project Manager to join our Professional Services team. Reporting to the Director of Customer Success, this role will work closely with our sales, support and engineering teams to ensure successful implementations of our software to maximize value for our customers.Do you like to solve problems in a fast-paced environment? Love collaborating with colleagues and helping customers? Like the idea of a flexible, autonomous work environment to get the job done the way you like to work? This may just be what you are looking for - let's get into the details!Who we are:SafetyChain is a fast growing B2B SaaS software company focused on food and beverage, CPG and other related manufacturers in North America. Our industry leading Plant Management Platform helps manufacturers improve yield, maximizes productivity, and ensure compliance throughout their operations.We have a passionate, fast-paced team that works out of our two offices in Novato, CA and Evanston, IL serving our customers in over 1,500 locations across the country. Currently our teams are 100% remote with the option to use our offices until we resume regular operations. We operate with the fun and flexibility of a start-up combined with the stability of a more mature software company (nearly 10 years).Our clients include many well known brands leading the way, like Albertsons, Beech-Nut, ClifBar, Driscoll's, Kellogg's, Sanderson Farms, Schwan's, See's Candies, Tyson Foods, Wayne Farms, Whole Foods and WhiteCastle. We believe help and hustle make for a great place to work and we have fostered a dynamic, positive culture that empowers our team to spend every ounce of energy towards solving our customers' problems--- and supporting each other. Our culture is real, tangible and immensely rewarding.What You Will Do:As part of the Customer Success team, the Project Manager will be responsible for managing SafetyChain solution implementations for customers. This includes defining the project objectives and success criteria, assessing and documenting scope, executing project deliverables, communicating with our customers' project teams, coordinating the efforts of cross-functional team members internally, and generally overseeing quality control throughout the lifecycle of the project.The success of this role means faster, better implementations that improve the time to value for our customers. It ensures our customers are deploying our software in a way that meets their business needs and solves their most critical challenges.Key Responsibilities* Execute project implementation in an efficient, professional manner in order to achieve the highest degree of customer satisfaction and utilization.* Consult with clients on product features/functionality and implementation best practices.* Interpret complex business requirements and advise customers on the conversion of manual processes and practices to electronic or automated systems.* Utilize project management skills to drive all aspects of project planning, governance and delivery for multi-phase, multi-module implementations including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution.* Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations.* Anticipate and manage project issues as they arise and ensure prompt resolution.* Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations, or onsite meetings as required.* Serve as the primary point of contact to the client during implementations for all work related to the project.* Communicate project status and issues internally across multiple organizational levels.Requirements* Bachelor's Degree (BA/BS) or equivalent work experience required.* 5+ years of experience in a SaaS software project manager or business analyst role or similar duties, including technical support or handling complex deliverables in a technology environment.* Experience managing enterprise level software projects* Experience deploying SaaS software for manufacturing companies* Skilled in Microsoft Office (Excel, PowerPoint, Word, and Visio).* Ability to bring projects in on-time and on-budget, while communicating and resolving issues in a clear and professional manner.* Self-starter with strong motivation to succeed.* Committed to customer satisfaction and a passion for customer success.* Ability to work independently and through teams, at multiple organizational levels.* Ability to multi-task, prioritize and handle issues/escalations under pressure, and manage multiple projects.* Extremely detail-oriented.* Creative, consultative, and a strong communicator.* Eagerness to learn new skills, grow professionally, and take on new challenges.* Ability to travel to customer sites (25-35%).Personal Attributes We Value* Initiative: the ability to get started and work independently when necessary, to come up with ideas and carry them out.* Patience: the ability to adapt to changing situations while remaining calm, collected, and committed.* Inquisitiveness: a desire to expand your knowledge base and explore concepts and ideas that are new and unfamiliar.* Integrity: Ability to offer and solicit honest feedback and always have the best interests of the team and the customers in mind.* Team Interactions: Seeks opportunities to collaborate and has willingness to help others.* Self-improvement: Ability to learn from mistakes and adjust approach when confronted with new information or perspective.* Work independently or as a team player in a team environment.* Possess an eye for detail and have excellent verbal and written communication skills.* Awesome attitude, great energy & relentless work ethic* Faster learner and able to keep up with fast (but fun) pace* This is a remote position.Benefits* Competitive compensation plan* Opportunity for stock options* Health benefits* Vacation* Flex Schedule* Work From Home Flexibility* Fast growing tech company with big opportunity* Great team and cultureEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.

Keywords: SafetyChain Software, Novato , Software Project Manager, Executive , Novato, California

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