Software Project Manager
Company: SafetyChain Software
Location: Novato
Posted on: January 15, 2021
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Job Description:
SafetyChain Software is a looking for a driven, skilled and
experienced Software Project Manager to join our Professional
Services team. Reporting to the Director of Customer Success, this
role will work closely with our sales, support and engineering
teams to ensure successful implementations of our software to
maximize value for our customers.Do you like to solve problems in a
fast-paced environment? Love collaborating with colleagues and
helping customers? Like the idea of a flexible, autonomous work
environment to get the job done the way you like to work? This may
just be what you are looking for - let's get into the details!Who
we are:SafetyChain is a fast growing B2B SaaS software company
focused on food and beverage, CPG and other related manufacturers
in North America. Our industry leading Plant Management Platform
helps manufacturers improve yield, maximizes productivity, and
ensure compliance throughout their operations.We have a passionate,
fast-paced team that works out of our two offices in Novato, CA and
Evanston, IL serving our customers in over 1,500 locations across
the country. Currently our teams are 100% remote with the option to
use our offices until we resume regular operations. We operate with
the fun and flexibility of a start-up combined with the stability
of a more mature software company (nearly 10 years).Our clients
include many well known brands leading the way, like Albertsons,
Beech-Nut, ClifBar, Driscoll's, Kellogg's, Sanderson Farms,
Schwan's, See's Candies, Tyson Foods, Wayne Farms, Whole Foods and
WhiteCastle. We believe help and hustle make for a great place to
work and we have fostered a dynamic, positive culture that empowers
our team to spend every ounce of energy towards solving our
customers' problems--- and supporting each other. Our culture is
real, tangible and immensely rewarding.What You Will Do:As part of
the Customer Success team, the Project Manager will be responsible
for managing SafetyChain solution implementations for customers.
This includes defining the project objectives and success criteria,
assessing and documenting scope, executing project deliverables,
communicating with our customers' project teams, coordinating the
efforts of cross-functional team members internally, and generally
overseeing quality control throughout the lifecycle of the
project.The success of this role means faster, better
implementations that improve the time to value for our customers.
It ensures our customers are deploying our software in a way that
meets their business needs and solves their most critical
challenges.Key Responsibilities* Execute project implementation in
an efficient, professional manner in order to achieve the highest
degree of customer satisfaction and utilization.* Consult with
clients on product features/functionality and implementation best
practices.* Interpret complex business requirements and advise
customers on the conversion of manual processes and practices to
electronic or automated systems.* Utilize project management skills
to drive all aspects of project planning, governance and delivery
for multi-phase, multi-module implementations including detailed
deployment timelines and deliverable definitions, status
communications, project success criteria, and issue mitigation and
resolution.* Ensure appropriate resources are dedicated both
internally and externally to meet/exceed project and customer
expectations.* Anticipate and manage project issues as they arise
and ensure prompt resolution.* Review overall project status with
clients on a regular basis, usually in the form of conference
calls, web presentations, or onsite meetings as required.* Serve as
the primary point of contact to the client during implementations
for all work related to the project.* Communicate project status
and issues internally across multiple organizational
levels.Requirements* Bachelor's Degree (BA/BS) or equivalent work
experience required.* 5+ years of experience in a SaaS software
project manager or business analyst role or similar duties,
including technical support or handling complex deliverables in a
technology environment.* Experience managing enterprise level
software projects* Experience deploying SaaS software for
manufacturing companies* Skilled in Microsoft Office (Excel,
PowerPoint, Word, and Visio).* Ability to bring projects in on-time
and on-budget, while communicating and resolving issues in a clear
and professional manner.* Self-starter with strong motivation to
succeed.* Committed to customer satisfaction and a passion for
customer success.* Ability to work independently and through teams,
at multiple organizational levels.* Ability to multi-task,
prioritize and handle issues/escalations under pressure, and manage
multiple projects.* Extremely detail-oriented.* Creative,
consultative, and a strong communicator.* Eagerness to learn new
skills, grow professionally, and take on new challenges.* Ability
to travel to customer sites (25-35%).Personal Attributes We Value*
Initiative: the ability to get started and work independently when
necessary, to come up with ideas and carry them out.* Patience: the
ability to adapt to changing situations while remaining calm,
collected, and committed.* Inquisitiveness: a desire to expand your
knowledge base and explore concepts and ideas that are new and
unfamiliar.* Integrity: Ability to offer and solicit honest
feedback and always have the best interests of the team and the
customers in mind.* Team Interactions: Seeks opportunities to
collaborate and has willingness to help others.* Self-improvement:
Ability to learn from mistakes and adjust approach when confronted
with new information or perspective.* Work independently or as a
team player in a team environment.* Possess an eye for detail and
have excellent verbal and written communication skills.* Awesome
attitude, great energy & relentless work ethic* Faster learner and
able to keep up with fast (but fun) pace* This is a remote
position.Benefits* Competitive compensation plan* Opportunity for
stock options* Health benefits* Vacation* Flex Schedule* Work From
Home Flexibility* Fast growing tech company with big opportunity*
Great team and cultureEqual Opportunity Employer: All qualified
applicants will receive consideration for employment without regard
to race, color, religion, marital status, gender, gender identity
or expression, sexual orientation, national origin, genetics,
disability, age, or veteran status or any other characteristic
protected by law applicable to the state in which you work.
Keywords: SafetyChain Software, Novato , Software Project Manager, Executive , Novato, California
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