Senior Live Services Manager

Company: 2K
Location: Novato
Posted on: June 14, 2022

Job Description:

Who We Are

Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios are responsible for developing 2K's portfolio of world-class games across multiple platforms. Including Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today's most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, problem solvers, and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier's Civilization, WWE 2K, and XCOM.

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion and want our community of candidates to reflect this commitment. We encourage all applicants to explore our global positions.

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).

What We Need

We are looking for a Senior Live Services Manager to join the 2K Growth team. You will be responsible for supporting and guiding the Live Service player engagement strategy, planning, execution, and optimization across multiple AAA franchises. This includes Marvel's Midnight Suns, Sid Meier's Civilization, BioShock, new IPs, and more. You will work in close partnership with studios & publishing teams to build the player engagement, monetization, and post-launch live services plans. Our goal is to ensure 2K has engaging experiences long-term, positive player sentiment, and financial success.

What You Will Do

• Tactical Planning & Execution - Collaborate with studios, Product Development (PD), Brand, and Analytics to build player-centric live service vision, strategy, and plans. This could include: In-game stores & content (volume, nature, mix, release cadence, pricing, etc.) Post-launch Progression Systems (Seasons, Objectives, Challenges, etc.)
• Performance Management - Partner with Analytics to identify critical metrics, establish telemetry requirements, and BI needed to develop performance reporting that enables data-driven insights
• Market Intelligence & Insights - Provide strategic thought-leadership on live services industry trends, as well as internal & external standard methodologies for driving engagement, retention, and monetization
• Campaign Management - Collaborate with Performance Marketing teams on audience sizing, prioritization, content, and messaging for targeted retention & acquisition campaigns
• Player Advocate - Understand and advocate for the player's perspective throughout the strategy and post-launch processes to ensure the development of fair and balanced monetization models that empower customer choice and value for time
  Who We Think Will Be A Great Fit
  
  The ideal candidate is passionate about building & optimizing great player experiences with data-driven insights and ideas. They seek to understand the 'Why' and the 'So What' of player behaviors.
  
  • Strong project management skills with 5+ years of experience in product management, product development, management consulting, corporate strategy, or another equivalent
  • Working understanding of live services mechanics and strategies across AAA genres and franchises in the market today (both premium and free-to-play)
    Bonus Points
    
    • Experience with Tableau (SQL double plus)
    • Understanding of user segmentation, targeting, and A/B testing
    • Experience shipping AAA or Free-to-Play games with live services content
      As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need a reasonable accommodation.
      
      Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

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