Company: Papa Murphy's Holdings, Inc.
Posted on: November 17, 2022
"You are applying for work with T&B Pizza Inc, a franchisee of
Papa Murphy's, not Papa Murphy's International, Inc., or any of its
affiliates. If hired, the franchisee will be your only employer.
Franchisees are independent business owners who set their own wage
and benefit programs that can vary among franchisees."
The Store Manager is responsible for all facets of the Papa
Murphy's store while continually promoting a culture that embraces
the company's core values of Quality, Service, Integrity, and Team
To successfully perform the Store Manager role an individual must
be able to accomplish the following, but not limited to, duties and
Duties and Responsibilities
* Manage the efficient and cost-effective operation of a single
store, which includes, but is not limited to profitability,
employee relations, marketing, optimum food and labor costs, and
* Foster a culture of upward development of team members.
* Ensure that operational standards for the store are met.
* Inspect all prep areas, equipment, and utensils to ensure
sanitary standards are met in accordance with company and local
health department standards.
* Prepare reports to track metrics including food cost, waste,
sales, inventory and hours worked by team members.
* Construct the "build to" portion of the "Prep Chart" and
complete/supervise product prep.
* Oversee the physical facility including minor repair and
preventive maintenance on equipment.
* Monitor inventory of food and beverage products.
* Monitor build-to levels and submits orders to vendors that are
within store guidelines.
* Check all vendor deliveries for type, quantity, and cost
* Communicate menu/price changes, shortages and encourages team
members to promote specials and add-on sales.
* Project and recognize accurate sales trends to ensure accurate
levels of product.
* Monitor and manage Market Force and In Moment feedback,
communication with guest, resolving guest concerns with the utmost
professionalism, maintaining total guest satisfaction.
* Monitor cash procedures in the store and ensure accuracy of bank
deposits, cash drawers, and justify all cash variances.
* Track and reconcile all promotion coupons and gift certificates
and balance them with the daily sales report.
* Recruit, interview, staff, conduct orientations, and train store
* Evaluate work performance, completing performance evaluations and
handling corrective disciplinary action of team members.
* Prepare and post the weekly schedules for team members in
accordance with state and/or local scheduling laws. In locations
with no predictive scheduling requirements exist, team member
schedules must be posted at least one week in advance.
* Ensure store complies with all Federal, State and Local labor
* Respond promptly to customer needs; solicit customer feedback to
improve service and respond to requests for service and assistance
* Participate in local store marketing (LSM) activities for the
* Maintain a professional appearance at all times by wearing clean
and wrinkle-free Papa Murphy's uniform and ensure all team members
maintain the same image.
* Ensure that pizza assembly times are maintained, assisting as
needed in back and front of house pizza preparation as needed.
* High school diploma or general education degree (GED)
* 2-5 Years previous supervisory and QSR management experience.
* Degrees, Licensure, and/or Certification:
* Food Handlers Card and/or Serve Safe Certified preferred but not
* Must be able to pass criminal background check.
* Knowledge, Skills, and Abilities:
* Demonstrate integrity, honesty, and strong leadership.
* Ability to effectively manage people.
* Demonstrate good written and oral communication skills.
* Demonstrate excellent customer service skills
* Ability to manage various difficult or emotional customer
* Basic computer skills, including MS Word, Excel, Outlook, and
* Ability to read and apply fundamental math skills, including
weights and measurements.
* Knowledge of store financials, P & L's, break-even analysis, food
cost analysis, labor cost analysis and other financial information
relative to store operations.
* Must be able to pass criminal background check.
* Flexibility to cover shifts in the event of absent employees.
* Ability to maintain safe standards for front and back of
* Regularly required to stand and walk; use hands to finger, handle
or feel; reach with hands and arms.
* Occasionally required to bend and stoop, kneel or crouch.
* Must be able to lift and/or move up to 30 pounds.
* Ability to maintain punctual and regular attendance.
The intent of this job description is to provide a representation
of the types of duties and responsibilities that will be required
in this position and shall not be construed as a declaration of the
total of the specific duties and responsibilities of any particular
position. Employees may be directed to perform job-related tasks
other than those specifically presented in this description.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Keywords: Papa Murphy's Holdings, Inc., Novato , Store Manager, Executive , Novato, California
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