Associate Vice President of Advancement Operations
Company: Knewin
Location: San Francisco
Posted on: May 17, 2024
Job Description:
Description The Associate Vice President of Advancement
Operations (AVP) reports to the Vice President of Advancement (VP)
and serves as a member of the Advancement leadership team. The AVP
is responsible for leading administrative and financial operations,
database use and management, data integrity, software use and
management, and development of procedures, protocols, and
processes. This position requires a strong commitment to SFCM,
unquestioned integrity, a keen sense of confidentiality, exemplary
written and oral communication skills, a high level of
professionalism, demonstrated skills in effectively managing
challenging situations, extraordinary attention to detail,
diplomacy, exceptional knowledge of the SFCM's policies and
procedures, and excellent judgment. Duties and Responsibilities The
successful candidate will bring authentic and passionate leadership
and direction to a team in the Advancement department. In tandem
with the VP, they will be responsible for supervising all aspects
of advancement operations, including advancement services, data
entry, data management, data integrity, database management, and
protocols/procedures related to data (CEM, CRM, etc.) for the
Advancement department.
- Provides strategic leadership in the department's work to
create and manage effective fundraising and stewardship by
administering the Raiser's Edge NXT fundraising database system (RE
NXT), ensuring optimal use, maintenance and functionality, an
essential element to institutional credibility, potential income
and donor relationships.
- Leads, manages, and provides strategic direction to the
stewardship operations for SFCM, including gift receipts and
acknowledgement, communications, and stewardship events.
- Supervises two full-time positions: Data and Operations
Coordinator and Donor Relations and Stewardship Coordinator.
Creates clear expectations, builds a culture of competence and
confidence, provides guidance, and leads and manages the team in
Advancement Operations.
- In tandem with the Advancement Operations team, and in
consultation with other colleagues as needed, develops and
maintains standard operating procedures for RE NXT; recommends
improvements and streamlined processes; implements and enforces
procedures, policies and training that ensure the privacy and
security of electronic and physical records maintained by the
division.
- Develops business processes for anticipating and meeting
constituents' needs. Ensures that all team members have a solid
understanding of fundraising and stewardship programs, strategies
and information systems, and are responsible for the integrity of
the database and compliant with sound financial and advancement
management policies (including IRS, CASE, and FASB) and
practices.
- Ensures that data and list requests and reporting needs for
Advancement and campus partners are met with timely and accurate
provision of information. Assures integrity in all areas of gift
accounting and biographical donor/prospect information.
- Monitors the integrity of the information contained in the
database and determines how to translate data into usable,
actionable information for the formation and execution of
fundraising and stewardship strategies and measures of
success.
- Responsible for overseeing three key "knowledge management"
functions in support of the Conservatory's fundraising goals:
business requirements development and documentation, business
information management and analysis, and fundraising systems
support.
- Uses effective communication skills to establish and
communicate the business requirements and facilitates a common
understanding across the whole organization in order to optimize
the systems used by Advancement.
- Works collaboratively with the Advancement leadership team to
create and implement the annual Advancement Plan.
- In tandem with the VP and other members of the Advancement
management team, assists with the process to forecast, prepare, and
implement divisional budget. Provide financial and fiscal support
for department budgets, technology budgets and other needed fiscal
analysis ensuring compliance with the Conservatory, state, and
federal laws, policies, and procedures. Ensure compliance with
federal and state laws, Donor Bill of Rights, AFP and CASE, and
other industry guidelines.
- Manages administrative inquiries, audits, and requests related
to data in Advancement. Ensures a seamless process for
reconciliation of gifts with the Finance and Administration
department.
- Creates and implements a robust system for timely and accurate
recording and reporting of all gifts (cash, in-kind, credit card,
stocks, bequests, etc.) and pledges that allows for timely and
efficient thank you letters, information sharing with Advancement
colleagues, and other internal/external constituents.
- Manages Advancement benchmarks and prepares regular comparison
and progress reports including managing the Voluntary Support of
Education and annual updates.
- Leads special projects at the request of the VP, which may
include campus research, analysis, and/or planning. Coordinate
collaborative efforts campus-wide, disseminating information,
coordinating efforts across the division and with
constituents.
- Performs other duties as assigned. Requirements The successful
candidate should have:
- A bachelor's degree from a four-year regionally accredited
institution, or an equivalent combination of education and
experience.
- At least five years of progressively responsible advancement
operations experience, preferably in a higher education
setting.
- Experience with budgets and team leadership.
- Strong experience with Blackbaud Raiser's Edge and digital
fluency with Microsoft software suite, Google suite, internet
applications, etc.
- Experience and understanding of Federal state, institutional,
and donor funds.
- Knowledge of shared governance, institutional administration
and collegial interaction within a collegiate environment.
- A passion and talent for building and maintaining authentic
relationships using superior oral, written communication, and
interpersonal skills.
- An ability to keep matters confidential and to demonstrate
honesty, loyalty, and respect.
- A strong and demonstrable skill set in efficiently planning,
organizing, coordinating, and directing multiple projects and
activities with various deadlines simultaneously.
- The mindset of a strategic and innovative thinker who is
curious, creative, and resourceful.
- The ability to lead and motivate others, while working in a
consultative, diverse, inclusive, and ever-changing
environment.
- Knowledge of principles of institutional planning and budget
processes.
- Demonstrated ability to plan, organize, coordinate and direct
multiple projects and activities with varied deadlines.
- Ability to be a strategic and innovative thinker and effective
in moving projects/assignments along.
- A self-starter with strong organizational abilities, integrity,
and confidence.
- A team player with the ability to work in a cooperative/dynamic
environment (e.g., with administrators, staff, faculty, and
students) and external community (e.g., with business leaders,
donors, and volunteers).
- Ability to motivate others without line authority.
- Ability to track and coordinate highly detailed projects in a
well-organized and efficient manner.
- Works effectively in a highly consultative and diverse
environment. How to Apply We prefer to receive applications through
our website. This position will be open until filled. About Us
SFCM's mission is to transform our students: artistically,
intellectually, professionally and individually. Through the study
of music at the highest level, our students learn to seek
achievement in every endeavor, to convert challenges into
opportunities, to understand the nature of excellence, and to
pursue their dreams with vigor and determination. We believe that
inspiring the imagination, cultivating the artist, honing the
intellect, and developing the professional are the keys to
launching innovative graduates who excel in any field. SFCM is
located in the heart of one of the world's most innovative and
diverse cities, and is home to a vibrant academic community of
students and faculty who achieve excellence in their fields. Equal
Opportunity Employer SFCM is a fully committed equal employment
opportunity institution and welcomes applications from all
qualified persons, including those who consider themselves to be of
a race, national origin or ancestry that is not fully represented
in musical arts programs in the United States. Personnel decisions
regarding applicants for employment are made without regard to
race, color, religion, marital status, national origin, ancestry,
sex, sexual orientation, physical or mental disability, medical
condition (including cancer and genetic characteristics), status as
a Vietnam-era veteran or special disabled veteran, age,
citizenship, or any other consideration made unlawful by federal,
state or local laws.
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Keywords: Knewin, Novato , Associate Vice President of Advancement Operations, Executive , San Francisco, California
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