Social Services Director (SSD)

Company: Workstream
Location: Mountain View
Posted on: May 3, 2025

Job Description:

Social Services DirectorPosition Summary:Manages the Social Services Department in accordance with all regulations for the industry. Evaluates, plans, develops, organizes, implements, directs and ensures the medically related emotional and social needs of patients/residents are met and maintained on an individual basis.Qualifications:

• Bachelor's degree or equivalent education/experience
• Positive, encouraging personality who can professionally manage difficult emotions/persons
• Experienced in the development and implementation of social care plans, patient assessments and discharge planning
• Outstanding communication (verbal and written) skills required
• Minimum of 2 years' experience in hospital or skilled nursing setting required
• Ability to multi-task, prioritize work, create organized files and maintain accurate records
• Proven success in supporting patients/residents, families and staff in a kind, positive and professional manner, adapting your communication style to their needsResponsibilities:
  • Develops a comprehensive social history and assessment of residents that includes problems and strengths, special needs and preferences (social, religious and/or cultural) and how to best address and support them for the care plan
  • Assists patients/residents and their caregivers with transitioning to new environments, orienting them to the facility and our services, educating on resident rights and other aspects of transitioning to/from care facility
  • Acts as mediator to resolve concerns/conflicts that may arise regarding care and treatment, admission and discharge procedures, physician care and/or any other situations that could impact or negatively affect the patient/resident
  • Participates in the development of individual's care plans including the goals and approaches for Social Services
  • Actively participates in the coordination of care services, evaluating the ongoing needs of residents (attends resident care plan meetings, rehabilitation and resident/family meetings, departmental staff meetings, annual policy review meetings, monthly quality assurance meetings, etc.)
  • Ensures Advanced Directives are completed, maintained and placed in resident charts when needed
  • Develops a comprehensive discharge plan in coordination with residents/families and multi-disciplinary staff
  • Coordinates discharges/transfers to ensure appropriateness and continuity of care
  • Establishes and maintains positive relationships with residents, family members, physicians, community leaders, state and federal surveyors, hospital case managers and other affiliated professionals
  • Identifies and provides referral, agency and/or community resources to meet patient/family needs
  • Coordinates Support Groups, participates in policy decisions (as they affect resident life issues) and advocates for Residents Rights
  • Completes all mandatory documentation timely and accurately as established by applicable regulations
  • Maintains confidentiality of all admission information and resident records as required
  • Leads by example, remaining calm and professional in all work-related situationsBenefits:
    • Competitive pay
    • Health Benefits - Medical, dental, and vision coverages with company paying a substantial portion of costs (voluntary supplemental plan options available)
    • 401(k) with discretionary company match annually
    • Company paid Basic Life and disability insurance (Buy up options available)
    • Paid Time Off (Vacation, Sick, Holiday)
    • Employee Assistance program
    • Tuition Assistance and Profession Enhancement Funds
    • Bene-Hub employee sponsored discount programs and more---.We are proud to be an equal opportunity employer.*Benefits available to full-time employees.
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Keywords: Workstream, Novato , Social Services Director (SSD), Executive , Mountain View, California