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Front Office Coordinator - Internal Medicine

Company: Marin General Hospital
Location: Novato
Posted on: April 9, 2021

Job Description:

Front Office Coordinator - Internal Medicine Job Number MHMN20-237 Hours Per Two-Week Period 80 Shift Hours 8 Hour Shift MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District. With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day! External hires must pass a background check. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws. JOB SUMMARY The front office coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.

GENERAL SUMMARY OF DUTIES:

  • Provides a variety of medical front office support tasks.
  • SUPERVISION RECEIVED: Reports to Front Desk Supervisor, Practice Manager
  • SUPERVISION EXERCISED: None
  • TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information.
  • TYPICAL WORKING CONDITIONS: Work is performed in a medical office environment. Involves frequent contact with patients and staff and some contact with doctors. Work may be stressful at times. Contact may involve dealing with anxious or upset people.
    -- Essential Functions and responsibilities:--(This list may not include all of the duties assigned.)
    --
    • Answers telephones, triages calls, takes messages, and provides information.
    • Provides support services to patients and medical staff. Schedules appointments and admissions as required.
    • Prepares patient charts and other office documents. Scans and sorts documents into Electronic Health Record.
    • Maintains files. Assists in updating office systems.
    • Inventories office supplies. Assists in the care and maintenance of office equipment.
    • Books, coordinates, and reschedules patient appointments. Relays necessary messages to staff and doctors.
    • Answers questions regarding patient appointments, prescriptions and testing.
    • Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records.
    • Assembles patient's paperwork and forms for visits.
    • Requests referrals and authorizations as needed. When scheduling specialists
    • Logs payments and balances receipts. Ensures copays are balances and reports properly produced
    • Oversees reception area, coordinates patient movement, and reports problems of irregularities.
    • Adheres to "Best Practices" as introduced by the company and or Practice Manager--
    • Performs other related work as assigned or required. PERFORMANCE REQUIREMENTS:
      -- Knowledge, Skills and Abilities:
      • Ability to speak, read, and write English clearly.
      • Knowledge of medical office procedures.
      • Knowledge of grammar, spelling and punctuation.
      • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.
      • Skill in operating a computer, fax, and copy machine.
      • Ability to read, understand, and follow oral and written instructions.
      • Ability to speak clearly and concisely.
      • Ability to establish and maintain effective working relationships with patients, employees, and doctors.

        QUALIFICATIONS:
        • One (1) years of progressive responsibility and directly related work experience
        • Minimum High school diploma, GED or equivalent. Completion of business school or related training, including computer courses preferred.
        • Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus
        • Computer proficiency: Microsoft Office.
          Certificate/License: None

          ALTERNATE TO MINIMUM QUALIFICATIONS:

          Additional appropriate education may be substituted for medical office experience.
          --

Keywords: Marin General Hospital, Novato , Front Office Coordinator - Internal Medicine, Healthcare , Novato, California

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