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Call Center Representative, Cardiology Clinic, (Novato), Full Time, Days

Company: MarinHealth Medical Center
Location: Novato
Posted on: September 20, 2022

Job Description:

ABOUT MARINHEALTH a UCSF AffiliateCome and be a part of our healing team at the award-winning MarinHealth! Ranked in the top 3% of general hospitals in the country, we have made great strides since returning to our roots as an independent hospital. As Marin County's only acute hospital and a vital resource for a wide range of essential health care services, it is our mission-and our passion-to excel in every medical specialty. We attract the finest physicians and employees who appreciate having the best of both worlds: the resources and medical sophistication of an academic medical center combined with the personalized, caring touch of an independent hospital.We have an exceptionally collaborative team that adheres to the highest service excellence standards to ensure that we deliver world-class, personalized care to patients. Our Joint-Commission accredited hospital has won numerous awards and certifications in delivering best-in-class health care in the San Francisco Bay Area. WHAT WE OFFERMarinHealth offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans). Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area! Find your healing place at MarinHealth.External hires are subject to a background check and pre-employment medical screen.Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws.All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.MarinHealth Medical Network is looking for a Call Center Representative for our busy, centralized call center in Novato, CA. JOB SUMMARY:The Call Center Representative greets patients verbally on the phone.S/he will respond to patients in a timely manner.S/he will provide exceptional customer service, to include courteous, helpful, accurate, and proactive communication and problem solving for patients to ensure that their health care is provided in the most effective and timely manner possibleCOMPENSATION:We have an excellent benefits package, such as medical/vision/dental insurance, generous PTO and paid holiday, 401(k) with company match, and more!RESPONSIBILITIES:Direct Patient Care:---Answer telephones in a cheerful manner.---Schedule appointments.---Take messages for patients using electronic medical records.---Verify and update patient demographic information.---Register new patients.---Address patient requests and inquires.---Resolve patient concerns.---Process insurance issues and assist patients in understanding insurance plans.---Return calls as necessary---Patient referrals---Greet and check in/out patients, as needed.---Collect co-payments.---Update registration and insurance information for existing patients.QUALIFICATIONS:---High school diploma or General Education Degree (GED) required.---Minimum one year of related medical office experience required.---Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus.---Computer proficiency: Microsoft Office.---Bi-lingual in Spanish desiredExternal hires must pass a background check. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccinebooster, as a condition of employment and annually thereafter, as required. Any exemptions from these requirements may be granted for limited and specific situations.

Keywords: MarinHealth Medical Center, Novato , Call Center Representative, Cardiology Clinic, (Novato), Full Time, Days, Healthcare , Novato, California

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