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Personal Insurance Customer Service Associate (ProCo Insurance Services)

Company: Acrisure LLC
Location: Novato
Posted on: January 12, 2022

Job Description:

Personal Insurance Customer Service Associate People powered. Client obsessed. Our business has evolved since we began in 1973, but one core value hasn't: our passion for always going above and beyond to help our clients succeed. We have an exceptional team of people who are passionate about what they do and the services we offer. We are one of the largest insurance agencies on the West Coast and partner with over a thousand of Bay Area's most dynamic companies on the most crucial aspects of their business. We are also an Acrisure partner agency which means we are part of one of the top 10 brokerage firms in the nation. This partnership allows us to offer access to unique global insurance programs for specific niches as well as provide personal, hands-on service to our clients. Position Summary This is a critical position in our firm that gives an entry level or experienced customer service representative an opportunity to utilize a vast array of skills, develop new knowledge and grow in their career. The Personal Insurance Customer Services Associates performs a wide variety of administrative and service functions and provides support to the overall Personal Insurance division. Responsibilities will include but are not limited to the following: Responsibilities + Support team with new business placement efforts: + Assist team with CLUE Reports, location checks, and quoting + Advise Producer(s) & Account Executive regarding client documents and underwriting information necessary to market coverage + Develop appropriate marketing and placement strategy, utilizing internal and external resources as necessary + Prepare application submissions, and complete marketing process + Develop client presentation materials; create a proposal that includes selected markets and coverage options and provide the proposal to the Producer(s) or Account Executive for presentation, or present the proposal to the client + At the direction of the Producer(s) or Account Executive, prepare required documents for binding. Upon receipt, issue coverage as directed. + Issue appropriate certificates of insurance, auto identification cards, binders and/or other required documents to client on a timely basis. + Checking new business policies for accuracy + Ensure file documentation is consistent with the organization's standard policies and practices + Guide Account Executive in the process of remarketing existing clients and take on specific remarketing projects from the Account Executive + Keep abreast of industry information regarding new product information, coverage changes and new technology in an effort to continuously improve knowledge + Execute on of all other tasks assigned on a regular or periodic basis Accountabilities + Complete all assigned projects and tasks in a timely and efficient manner. + Interact with others effectively by utilizing oral and written communications. + Provide accurate and timely information to those you are charged with supporting + Process changes consistent with the requirements of the Personal Lines Procedures Manual + Keep client agency management system data updated by entering new data and documenting actions taken on behalf of clients Knowledge, Skills and Abilities + Highly positive with good energy + High detail orientation + Demonstrate excellent oral and written communication skills + Excellent organizational skills + Insurance brokerage experience a plus but not required + College education preferred, but not required + Ability to prioritize and handle multiple tasks + Ability to operate various computer programs (Microsoft Office Suite, Agency Management Systems, etc.) + Ability to add, subtracts, multiply and divide whole numbers and complete simple calculations involving decimals and fractions with accuracy. + Knowledge of multi-line phone system. + Ability to process written materials visually. Compensation We offer a highly competitive salary based upon experience. Participation in a highly rewarding account manager bonus program. This position includes a full-benefits package including: medical, dental, vision, life, LTD, FSA profit sharing, gym reimbursement, 401K and PTO time. Powered by JazzHR

Keywords: Acrisure LLC, Novato , Personal Insurance Customer Service Associate (ProCo Insurance Services), Hospitality & Tourism , Novato, California

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