Technical Program Manager, Customer Experience

Company: Cisco Systems, Inc.
Location: San Jose
Posted on: June 2, 2025

Job Description:

Technical Program Manager, Customer ExperienceLocation: Offsite, San Jose, California, USAlternate Location: RTPCompensation Range: 165,700 USD - 232,900 USDJob Type: ProfessionalArea of Interest: Software DevelopmentJob Id: 1440696Meet the TeamCisco's Customer Experience (CX) team is one of the company's fastest-growing groups, dedicated to creating outstanding digital experiences for our customers and partners. The CX Platform utilizes cutting-edge technologies like advanced AI to enhance customer success. We are committed to delivering high-quality work promptly, making data-driven decisions, and maintaining transparency, ownership, and responsibility.Your ImpactYou will leverage your technical expertise to support other Technical Program Managers in driving end-to-end engineering planning and development across multiple cloud-based product and engineering teams. You will work in an agile environment, collaborating with engineering product teams to plan requirements, develop timelines, identify and mitigate risks, and drive technical tradeoffs with cross-functional leaders. You will also contribute to process improvements and best practices, optimizing program planning and development.Job Responsibilities:

• Collaborate with engineering, product management, operations, and marketing teams to align project goals and ensure cohesive execution.
• Identify risks and develop mitigation strategies to minimize impacts on timelines and deliverables.
• Serve as a central point of contact for project updates and stakeholder communication.
• Oversee project budgets, ensuring effective and efficient use of resources.
• Ensure engineering outputs meet Cisco's quality standards and customer expectations.
• Track project performance using Jira, Confluence, and SharePoint.
• Report on progress, successes, and areas for improvement.
• Provide guidance and support to engineering teams, fostering collaboration.
• Identify and implement process optimizations to enhance efficiency and outcomes.Minimum Qualifications:
  • Bachelor's degree in computer science or STEM field with 8+ years of experience in program or product management, or Master's degree with 4+ years of related experience.
  • 4+ years of software development experience using Java, C, C++, or Python.
  • Experience managing technical programs using agile methodologies with tools like Jira, Confluence, or SharePoint.Preferred Qualifications:
    • PMP Certification, Lean Six Sigma, Business Process Management, or continuous improvement experience.
    • Experience in issue resolution within programs.
    • End-user customer/partner or developer community experience.
    • Ability to thrive in fast-paced, changing environments.Why Cisco?#WeAreCisco. We value diversity and inclusion, striving to develop innovative technology and foster an inclusive digital future. Nearly every internet connection worldwide touches Cisco, helping connect health services, education, and businesses, even in remote areas. We celebrate individuality and support our communities, with initiatives like 10 days off annually for volunteering.Join us to be part of a vibrant, inclusive, and innovative team that values your unique talents and perspectives. #WeAreCisco
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Keywords: Cisco Systems, Inc., Novato , Technical Program Manager, Customer Experience, IT / Software / Systems , San Jose, California