Software Engineer, Insights
Company: Sierra
Location: San Francisco
Posted on: April 1, 2026
|
|
|
Job Description:
About us At Sierra, we’re creating a platform to help businesses
build better, more human customer experiences with AI. We are
primarily an in-person company based in San Francisco, with growing
offices in Atlanta, New York, London, Paris, Madrid, Munich,
Singapore, Japan, and Sydney. We are guided by a set of values that
are at the core of our actions and define our culture: Trust,
Customer Obsession, Craftsmanship, Intensity, and Family. These
values are the foundation of our work, and we are committed to
upholding them in everything we do. Our co-founders are Bret Taylor
and Clay Bavor . Bret currently serves as Board Chair of OpenAI.
Previously, he was co-CEO of Salesforce (which had acquired the
company he founded, Quip) and CTO of Facebook. Bret was also one of
Google's earliest product managers and co-creator of Google Maps.
Before founding Sierra, Clay spent 18 years at Google, where he
most recently led Google Labs. Earlier, he started and led Google’s
AR/VR effort, Project Starline, and Google Lens. Before that, Clay
led the product and design teams for Google Workspace. What you’ll
do Sierra’s engineering team has ~40 mostly senior engineers,
including Mihai , Belinda , Arya , and Wei . We work in small,
autonomous teams oriented around customer problems. Here are some
examples of what you’ll work on: Reporting & Experimentation: Build
a system for analyzing and visualizing millions of data points
about agent performance. Enable agent developers to run A/B test
their agents to make data-driven decisions about agent behavior.
Data Exploration: Build Explorer, the equivalent of ChatGPT
AI-powered clustering over conversational data. Monitoring: Build
systems for proactively monitoring agents for defects or new
patterns. What you'll bring A passion for being on the frontier of
AI products. Motivation and high-agency to drive outcomes - we have
a high-autonomy culture and each team member has lots of agency to
overcome obstacles and achieve customer impact. Alignment to our
company values throughout your work, notably finding a balance
between Craftsmanship, Customer Obsession, and Competitive
Intensity. 4 years hands-on experience building production products
and systems. Experience and comfort to build and ship full-stack
solutions. Degree in Computer Science or related field, or
equivalent professional experience. Even better Experience building
AI-powered products. A sharp eye for design. Experience with Go and
Typescript. Experience building developer tooling, programming
languages, or databases. Leadership experience on technical
projects or teams. Our values Trust: We build trust with our
customers with our accountability, empathy, quality, and
responsiveness. We build trust in AI by making it more accessible,
safe, and useful. We build trust with each other by showing up for
each other professionally and personally, creating an environment
that enables all of us to do our best work. Customer Obsession: We
deeply understand our customers’ business goals and relentlessly
focus on driving outcomes, not just technical milestones. Everyone
at the company knows and spends time with our customers. When our
customer is having an issue, we drop everything and fix it.
Craftsmanship: We get the details right, from the words on the page
to the system architecture. We have good taste. When we notice
something isn’t right, we take the time to fix it. We are proud of
the products we produce. We continuously self-reflect to
continuously self-improve. Intensity: We know we don’t have the
luxury of patience. We play to win. We care about our product being
the best, and when it isn’t, we fix it. When we fail, we talk about
it openly and without blame so we succeed the next time. Family: We
know that balance and intensity are compatible, and we model it in
our actions and processes. We are the best technology company for
parents. We support and respect each other and celebrate each
other’s personal and professional achievements. What we offer We
want our benefits to reflect our values and offer the following to
full-time employees: Flexible (Unlimited) Paid Time Off Medical,
Dental, and Vision benefits for you and your family Life Insurance
and Disability Benefits Retirement Plan (e.g., 401K, pension) with
Sierra match Parental Leave Fertility and family building benefits
through Carrot Lunch, as well as delicious snacks and coffee to
keep you energized Discretionary Benefit Stipend giving people the
ability to spend where it matters most Free alphorn lessons These
benefits are further detailed in Sierra's policies, may vary by
region, and are subject to change at any time, consistent with the
terms of any applicable compensation or benefits plans. Eligible
full-time employees can participate in Sierra's equity plans
subject to the terms of the applicable plans and policies. Be you,
with us We're working to bring the transformative power of AI to
every organization in the world. To do so, it is important to us
that the diversity of our employees represents the diversity of our
customers. We believe that our work and culture are better when we
encourage, support, and respect different skills and experiences
represented within our team. We encourage you to apply even if your
experience doesn't precisely match the job description. We strive
to evaluate all applicants consistently without regard to race,
color, religion, gender, national origin, age, disability, veteran
status, pregnancy, gender expression or identity, sexual
orientation, citizenship, or any other legally protected class.
Keywords: Sierra, Novato , Software Engineer, Insights, IT / Software / Systems , San Francisco, California
