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System Administrator

Company: The Ascent Services Group
Location: Novato
Posted on: November 20, 2020

Job Description:

Our pharmaceutical company has an exciting opening for a Systems Administrator to join their team. If you re interested, please send an updated resume Title Systems Administrator Location Remote, then Novato, CA (2x a month) Duration 1 year contract GXP exp. Pharma background Client needs someone to start ASAP. Going to hire next week and wants the person on board the following week. Position Summary The Associate, IT RD and Technical Ops System Administrator, provides technical support for systems in the IT RD and Technical Operations portfolios. Typical activities include provisioning user accounts, responding to requests and inquiries in a professional, courteous, patient and timely manner, and documenting resolution actions in the company's Help Desk system. The System Administrator is expected to adhere to company policies, procedures and service level agreements, and to comply 100 to training requirements. Responsibilities Acts as primary system administrator for end-user facing applications in support of RD departments (e.g., Clinical Operations, Data Management, Regulatory Operations etc.) and the Technical Operations Supply Chain department Provisions and deactivates user accounts Provides Level 1-3 system troubleshooting and maintenance Leads discussions to define the requirements for system enhancements and executes system changes per those requirements Generates change management requests following the company's IT Change Control process Utilizes the company's Help Desk system (ServiceNow) to document clearly, concisely and in a timely manner, incident and service request resolutions adheres to Service Level Agreements (SLAs) Technical Requirements Skills Has an Associate's Degree and 5 years of professional experience (minimum) Has experience administering GxP systems (preferred) Has familiarity with IT Help Desk operations, ServiceNow and ITIL 3.0 (desirable)

Keywords: The Ascent Services Group, Novato , System Administrator, Other , Novato, California

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