Triage RN - Call Center
Company: MarinHealth Medical Network
Location: Novato
Posted on: January 15, 2021
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Job Description:
City:NovatoState/Territory:CAAbout MARINHEALTH a UCSF
Affiliate:MarinHealth Medical Network is a medical foundation
representing the physicians, their care teams and office staff, who
previously operated under Prima Medical Foundation or the Marin
Healthcare District. With a network of clinics across many
different medical specialties throughout Marin and Southern Sonoma
County, MarinHealth Medical Network functions as an extended family
of healthcare advocates who take pride in knowing that we aren't
just making a living; we're making a positive impact on the health
of our patients and their families. Come and join us in touching
and transforming lives every day!External hires must pass a
background check and medical screen. Qualified applicants with
arrest records and/or conviction records will be considered for
employment in a manner consistent with federal, state and local
laws. All qualified applicants will receive consideration for
employment without regard to race, color, religion, national
origin, sexual orientation, gender identity, protected veteran
status or disability status and any other classifications protected
by federal, state & local laws.General Summary:The Triage Nurse is
a part of the health care call center team who provides telephonic
care to established patients. This position is a Registered Nurse
who practices nursing via the telephone, utilizing the nursing
process, input from physicians, and the organizationally approved
telephone nursing guidelines and protocols. The functions of this
position include electronic prescription renewal, triage to the
most appropriate level of care, providing advice and self-care
intervention, identifying resources, consulting and referring, and
performing nurse follow-up activities. All duties and
responsibilities fall within departmental and organizational
guidelines and are within the scope of practice as defined by the
Board of Registered Nursing and in compliance with state laws and
medical nursing standards of care. Operates within scope of
practice for RNs in the State of California.Essential Functions and
Responsibilities:* Talks directly to patients on the telephone and
directs them to an emergency room, urgent care center, or to see
their physician during office hours.* Performs short evaluation of
the patient situation to estimate severity of illness and/or injury
including learning about chief complaint and, as possible,
obtaining vital sign and mental status information.* Determines
urgency of seeing the patient based on brief assessment and on
familiarity with a patient's condition and history. May use
computerized medical information database, which uses algorithms
that closely imitate physician logic and thought patterns, as
guide. Confers with physician or primary care clinics as needed.*
Sends those with high-risk chief complaints such as chest pain,
abdominal pain, or severe headaches to ER immediately or arranges
for ambulance. May provide appropriate home health advice to those
patients who do not need to go directly to the ER.* Sets up
appointment for patients who do not need to go to ER but need to
see a physician or arranges for an appointment scheduler to make
the appointment.* Perform all other duties as required or
assigned.Qualifications:Education:* Graduate of accredited school
of nursing required.* BSN preferred.* On-the-job training in
triage.Experience:* Three to five years of practical RN experience;
outpatient experience preferred.* One to two years of practical
experience in a physician's office or medical office setting
preferred.Performance Requirements:Knowledge:* Knowledge of
telephone-based clinical assessment techniques* Knowledge of
medical practice telephone triage* Knowledge of appropriate home
health information for patients to follow until visit* with
physician, if they do not need an immediate ER visit* Understanding
of managed care concepts* Knowledge of medical symptomology and
what constitutes urgent/emergent care* Knowledge of medical
terminology and abbreviations, and universal precautions*
Professional knowledge of clinical nursing protocolsSkills:* Skill
in using Epic EMR to check patient history* Skill in using
computerized medical information database during evaluation as
guide to appropriate decision* Skill in making triage decisions and
responding quickly and calmly in emergency situations such as
calling 911 and arranging for ambulanceAbilities:* Ability to
effectively collaborate with other healthcare team members* Ability
to work with a variety of personalities in the medical office
setting.* Ability to navigate document proficiently in an
electronic health record.* Ability to foster effective teamwork
practices between front and back office staff* Ability to work
closely with physicians and other clinicians as needed* Ability to
communicate clearly and calmly with patient* Ability to elicit
information needed to make brief evaluationOther Requirements:*
Current Registered Nurse, as defined by the California Board of
Registered Nursing.* Current BLS Certification with AHABehavioral
Standards:We have adopted the following standards of behavior in
addition to the job responsibilities listed above so we can create
and maintain an optimal workplace environment. Your application for
this position assumes you agree with and can maintain the following
workplace values:* Exceptional customer service* Professionalism on
the phone, in person, and with each other* Respectful communication
with patients, vendors, volunteers, and co-workers* Effective
teamwork* Ability to maintain a safe work environment* A positive
attitude* A good sense of humor and fun in the workplace* Support
of each other, the patients, and the practice
Keywords: MarinHealth Medical Network, Novato , Triage RN - Call Center, Other , Novato, California
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