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Triage RN - Call Center

Company: MarinHealth Medical Network
Location: Novato
Posted on: January 15, 2021

Job Description:

City:NovatoState/Territory:CAAbout MARINHEALTH a UCSF Affiliate:MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District. With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day!External hires must pass a background check and medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.General Summary:The Triage Nurse is a part of the health care call center team who provides telephonic care to established patients. This position is a Registered Nurse who practices nursing via the telephone, utilizing the nursing process, input from physicians, and the organizationally approved telephone nursing guidelines and protocols. The functions of this position include electronic prescription renewal, triage to the most appropriate level of care, providing advice and self-care intervention, identifying resources, consulting and referring, and performing nurse follow-up activities. All duties and responsibilities fall within departmental and organizational guidelines and are within the scope of practice as defined by the Board of Registered Nursing and in compliance with state laws and medical nursing standards of care. Operates within scope of practice for RNs in the State of California.Essential Functions and Responsibilities:* Talks directly to patients on the telephone and directs them to an emergency room, urgent care center, or to see their physician during office hours.* Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.* Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient's condition and history. May use computerized medical information database, which uses algorithms that closely imitate physician logic and thought patterns, as guide. Confers with physician or primary care clinics as needed.* Sends those with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or arranges for ambulance. May provide appropriate home health advice to those patients who do not need to go directly to the ER.* Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.* Perform all other duties as required or assigned.Qualifications:Education:* Graduate of accredited school of nursing required.* BSN preferred.* On-the-job training in triage.Experience:* Three to five years of practical RN experience; outpatient experience preferred.* One to two years of practical experience in a physician's office or medical office setting preferred.Performance Requirements:Knowledge:* Knowledge of telephone-based clinical assessment techniques* Knowledge of medical practice telephone triage* Knowledge of appropriate home health information for patients to follow until visit* with physician, if they do not need an immediate ER visit* Understanding of managed care concepts* Knowledge of medical symptomology and what constitutes urgent/emergent care* Knowledge of medical terminology and abbreviations, and universal precautions* Professional knowledge of clinical nursing protocolsSkills:* Skill in using Epic EMR to check patient history* Skill in using computerized medical information database during evaluation as guide to appropriate decision* Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulanceAbilities:* Ability to effectively collaborate with other healthcare team members* Ability to work with a variety of personalities in the medical office setting.* Ability to navigate document proficiently in an electronic health record.* Ability to foster effective teamwork practices between front and back office staff* Ability to work closely with physicians and other clinicians as needed* Ability to communicate clearly and calmly with patient* Ability to elicit information needed to make brief evaluationOther Requirements:* Current Registered Nurse, as defined by the California Board of Registered Nursing.* Current BLS Certification with AHABehavioral Standards:We have adopted the following standards of behavior in addition to the job responsibilities listed above so we can create and maintain an optimal workplace environment. Your application for this position assumes you agree with and can maintain the following workplace values:* Exceptional customer service* Professionalism on the phone, in person, and with each other* Respectful communication with patients, vendors, volunteers, and co-workers* Effective teamwork* Ability to maintain a safe work environment* A positive attitude* A good sense of humor and fun in the workplace* Support of each other, the patients, and the practice

Keywords: MarinHealth Medical Network, Novato , Triage RN - Call Center, Other , Novato, California

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