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Global Service Executive SVP

Company: Citi
Location: Novato
Posted on: February 20, 2021

Job Description:

TTS Global Client Executive DescriptionAbout CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.Citi's -explains what we do and explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.Job DescriptionThe role of the TTS Client Executive is to be a senior client advocate who will oversee client delivery across the globe spanning the Citi Service, Account Services and Implementations teams. The Client Executive will be the main contact for the Clients Global Treasury Team, simplifying interactions and coordinating activities across Citi s global network. The main focus of the position is to ensure that Citi's clients are fully supported and experience high levels of satisfactions and best in class servicing experience.These responsibilities include, but are not limited to:

  • Single point of contact for Client's Global Treasury Team and Navigates Citi's structure on behalf of the client; acting as a shield from the organization's complexities
  • Acts as client advisor in the client's interest while driving cross-regional & cross-functional opportunities, process improvements, service enhancements, and technology enhancements
  • Utilizing problem solving skills, simplify the client's experience and eliminate delays by taking ownership of cross-regional and cross-functional support, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution
  • Maintains a deep understanding of the clients operational processing and treasury needs; influencing senior management and internal partners to deliver on expectations
  • Identifies institutional opportunities and creates, or partners to create, enterprise-wide solutions that benefit all clients
  • Identifies and implements opportunities to improve overall operating efficiency and overall client satisfaction through an improved client experience
  • Delivers proactive service management through relationship scorecard, combined with a detailed understanding of the client's business and unique Treasury requirements - fulfilling the client commitment of -show me you know me-
  • Provides support and guidance to all internal partners to ensure a seamless client experience across regions
  • Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners)
  • Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goalsQualificationsThe ideal candidate will have the following attributes:
    • 5-7 years' experience in a C13+ role or equivalent work experience with client facing and senior manager exposure
    • 3 - 5 years' experience in a specific business area
    • 2 - 3 years of project management experience
    • Strong interpersonal and relationship-building skills
    • Ability to influence, lead, and drive change / results
    • Past experience and proven record of managing client relationships, account management, account opening, implementations, servicing and/or operational support
    • Well-developed working knowledge of the business and the upstream and downstream influences
    • Proven ability to navigate a complex, global organization
    • Expert understanding of corporate cash management principle and treasury acumen
    • Expert level proficiency in Windows, MS Project, and MS Office Suite
    • Excellent written and oral communication skills
    • Extensive TTS product knowledge
    • Extensive TTS product operational and service experience
    • Excellent Risk and Controls understanding-------------------------------------------------Job Family Group: Customer Service-------------------------------------------------Job Family:Institutional Client Management------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi-) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the

Keywords: Citi, Novato , Global Service Executive SVP, Other , Novato, California

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