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Client Service Associate

Company: Home Instead
Location: Novato
Posted on: February 21, 2021

Job Description:

CLIENT SERVICE ASSOCIATE &ndash YOU'RE A CLIENT SERVICE CONNOISSEUR!-- --Marin County, CA 94903As our Client Service Associate, your primary responsibilities will be to perform a variety of general administrative and client-service related duties. In addition, you will have the opportunity to expand your knowledge and skills by shadowing the Client Service Manager and learning the Staffing Coordinator role over time. The Client Service Associate position showcases your talent for staying on track and your go-getter attitude. Your strong interpersonal and telephone skills, combined with excellent communication and problem-solving skills, computer competence and organizational abilities will be highly valued in this position. If you're interested in making a positive impact in the lives of our seniors and these characteristics describe you, we would love to meet with you. Please apply below! --What to expect:

  • Greet and welcome visitors and answer incoming calls in a friendly, confident, professional and knowledgeable manner.
  • You will be a member of our frontline team, creating a professional and welcoming environment at Home Instead and exemplifying our mission of providing compassionate care and support to our clients and CAREGivers.
  • Your excellent client service skills will shine when assisting clients out in the field as needed.
  • Utilizing your extraordinary multi-tasking skills, you will work alongside our Client Service Manager in creating and maintaining accurate client and CAREGiver schedules with an emphasis on creating high quality matches and the development of strong relationships.
  • Your attention to detail will ensure the business enters and maintains accurate client and CAREGiver records in our system. As well as, monitor, mediate and log all client and caregiver activity utilizing our web-based system.
  • Your superb computer competence, organizational skills and attention to detail will garner you &ldquo5 stars&rdquo in this position.
  • Your outstanding organization skills will keep us up to date on general office processes, creation and distribution of monthly newsletters, client and CAREGiver appreciation projects and event planning activities. Education/Experience Requirements:
    • College Degree is desired but not mandatory
    • 1+ year(s) of related business experience or an equivalent combination of education and work experience may be considered.
    • Must possess a valid driver's license
    • Must pass the Home Care Services Bureau registration and clearance process. Desired Knowledge, Skills and Abilities:
      • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
      • Must have the ability to be a self-starter and work independently at times, maintain confidentiality of information and meet deadlines.
      • Must be able to multi-task and thrive in a fast-paced environment and to respond quickly and calmly to changes.
      • Must demonstrate effective interpersonal and communication skills as well as sound judgment and good decision-making skills.
      • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
      • Must have proficient computer skills and be efficient in Microsoft Word and Excel. ----------Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Novato , Client Service Associate, Other , Novato, California

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