Manager, Branch Operations

Company: Sunrun Inc.
Location: Novato
Posted on: May 3, 2021

Job Description:

Overview:

Branch Operations Manager

POSITION SUMMARY

The Branch Operations Manager is a leadership position overseeing one or more branches. The Branch Operations Manager is ultimately responsible for the Safety, Quality, Efficiency, and Customer Experience of the residential and small commercial solar installation projects that are completed by the branch(s). Additionally, the Branch Operations Manager is responsible for organizing, motivating, and leading the branch operations team. The Branch Operations Manager will be accountable for key performance metrics.

Responsibilities:

• Manage, motivate, and mentor a variety of personnel involved in the installation of solar projects which may include: Construction Supervisor(s), Project Planner(s), Branch Coordinator(s), Solar Site Technician(s), Project Planner(s), Warehouse Specialist(s), and in smaller branches construction crews;

• Evaluate and manage the resources and processes required for the successful completion of a high volume of residential and small commercial solar projects;

• Work closely with local sales management to understand sales performance and forecasts;

• Understand and manage branch operation performance to KPI targets and actual results;

• Fluctuate branch resources in line with capacity and performance targets;

• Analyze performance data to eliminate bottlenecks and ensure optimal performance;

• Drive continuous improvement in Safety, Quality, Customer Service, and Productivity throughout branch operations;

• Ensure that every member of the branch team receives the proper safety training and equipment applicable to their position;

• Ensure that "Best Practices" are being consistently applied throughout the branch operations;

• Flexibility and willingness to "wear many hats" is required. Depending on branch size the Branch Operations Manager will need the ability to actively support the following: performing site evaluations, assisting in permitting, project scheduling, supporting installations, performing warehousing functions, and completing service calls;

• Work closely with the Regional Operations Manager or the Director of Operations to provide accurate installation forecasts and branch performance reporting;

• Work to ensure that we are delivering an excellent customer experience and escalate customer concerns as necessary;

• Manage the on-site facilities as necessary;

Qualifications:

• Ability to drive a vehicle during the normal course of business;
• Must be 21 years of age and possess a valid driver's license;
• Must maintain a clean driving record with the ability to pass a driving background check;
• Must be a motivated team player, looking to succeed;
• 5+ years business/construction experience;
• 2+ years of construction management experience;
• Undergraduate degree or equivalent experience required;
• This position requires risk analysis, critical thinking, and the ability to provide solutions to the benefit of the company and projects;
• Excellent verbal and written communication skills;
• Excellent organizational and time management skills;
• Operationally focused; detailed oriented but able to grasp big picture;
• Excellent people skills, able to manage, motivate and discipline if necessary. Capable of building a world-class branch;
• Proficient with MS Excel, MS Word and project management tools (MS Project);
• Familiarity with ERP systems (Oracle) and CRM systems (Salesforce.com) is a plus;
• Must possess a strong work ethic and be able to lead by example;
• Most importantly, any candidate must fit a company spirit where people work smart, play hard, have fun and are dedicated to success;
• The candidate will have a track record of proven leadership abilities (communication, relationship building, training & development, employment decisions) as well as solar installation management experience;

PHYSICAL DEMANDS

• Have full range of mobility in upper and lower body

• Be able to work in various positions, including, but not limited to: stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time

• Be able to lift, pull and push materials and equipment to complete assigned job tasks

• Be able to lift 50 pounds of weight frequently throughout assigned workday

• Ability to set up, secure and climb a 20 foot ladder onto rooftop of various angles and surfaces

• Constantly works in outdoor weather conditions

• Have adequate visual and hearing acuity to follow instructions; operate machinery and equipment; and determine accuracy of the work assigned

• Ability to work for extended periods of time on surfaces of various heights and angles

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

Keywords: Sunrun Inc., Novato , Manager, Branch Operations, Other , Novato, California