Job Description For more than 45 years, Buckelew Programs has
been committed to the mission of providing mental health and
addiction services that promote recovery, resilience and hope. The
agency provides numerous essential community services throughout
Marin, Sonoma and Napa counties ranging from supported housing and
job training for people with mental illness to outpatient
psychotherapy and other support for children, adults and families,
as well as residential detoxification services, and a regional
suicide prevention program.
We are currently seeking a Hotline Counselor to join our
Buckelew Suicide Prevention Program. After extensive training to
prepare you for this role, you will join a dedicated team in
responding to incoming suicide hotline calls. Will consistently
support the mission and objectives of Buckelew Programs by
maintaining the privacy and confidentiality of information,
protecting the assets of the organization, acting with ethics and
integrity, and adhering to applicable federal, state and local laws
and regulations, and Buckelew policies and procedures.
This is a full-time, 32 - 40 hours/week position, working onsite
at our office in Novato, CA. This is not a remote position.
Respond appropriately to all incoming calls to the hotline on
all counseling lines in accordance with training and established
Responsible for maintaining accurate and thorough call records and
documentation in accordance with current procedures.
Attend in-service meetings as scheduled. Maintain updated knowledge
of, and implement, program protocol changes.
Assist in the training and mentoring of new counselors on
Responsible for keeping accurate ADP time records of all shifts
Attend all scheduled staff meetings, in-service meetings, and
training as scheduled. Complete ongoing training assignments as
required, including the Telephone Counseling Training Class.
Review email, announcements, resource books, manuals and
directories during each shift worked.
High school education required.
Associates Degree in Social Services preferred.
Experience in telephone counseling, preferably in a crisis or
suicide prevention environment preferred.
Ability to to work alone, including night shifts.
Bilingual English/Spanish verbal skills highly desirable.
Strong interpersonal skills and the ability to build a counseling
relationship with callers.
Demonstrated proactive approaches to problem-solving with strong
decision-making capability and emotional maturity.
Proven ability to handle confidential information with discretion,
be adaptable to various competing demands, and demonstrate the
highest level of customer/client service and response.
Computer experience to include experience with databases and
Microsoft Outlook. Keyboarding skills at 35 WPM or greater, with
Reliable and excellent attention to detail and accuracy.
Able to manage a flexible work schedule and commit to agreed upon
hours with a high level of reliability and responsibility.
Physical Requirements: All work is performed in a comfortable
indoor facility. Ability to maintain composure and work quality.
Job frequently requires sitting, handling objects with hands and
the use of fine motor skills. Constantly/frequently operates a
computer and phone and required ongoing communication in the form
of listening and speaking. Job occasionally requires standing,
walking, and reaching. Vision requirements: Ability to see
information in print and/or electronically. Hearing requirements:
Ability to hear information in person and by telephone.
Great benefits include employer-paid medical, dental and vision
insurance, long-term disability and life insurance, retirement
savings plan, EAP and generous paid time off.
AA/EOE Company Description For more than 45 years, Buckelew
Programs has been committed to the mission of providing mental
health and addiction services that promote recovery, resilience and
hope. The agency provides numerous essential community services
throughout Marin, Sonoma and Napa counties ranging from supported
housing and job training for people with mental illness to
outpatient psychotherapy and other support for children, adults and
families, as well as residential detoxification services, and a
regional suicide prevention program and crisis hotline.