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Senior IT Analyst I

Company: Ultragenyx Pharmaceuticals
Location: Novato
Posted on: June 8, 2021

Job Description:

Why Join Us?

Be a hero for our rare disease patients

At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won't go - challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.

Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth - so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.

If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team. During the COVID-19 Outbreak, we are committed to our hiring process. The health and safety of our employees and prospective employees take priority which means at this time our approach will include video discussions, interviews, and onboarding.

Position Summary

ultradedicated - Your biggest challenges yield rare possibilities

The ideal candidate should bring experience working in enterprise application environments in life sciences with the ability to manage multiple projects across different functions as a proficient and seasoned Business Systems Analyst, Project Manager, Software Release Manager, and/or Systems Administrator/Technical Lead in the functional areas of Quality and Training. Knowledge and experience with Veeva Quality, Clinical, and/or Regulatory Vault processes is highly desired. Additional Learning Management System knowledge/support (such as, but not limited to, ComplianceWire) is a plus.

The Senior IT Analyst I, Quality/Training/Veeva Vault Platform position is accountable for the continuous improvement and ongoing maintenance and operations of existing systems, provides strategic and operational direction for the functional areas of support, partnering with business and management to determine strategy and roadmaps through effective use of data and technology.

Responsibilities including, but not limited to:

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Leading ongoing reviews of business processes and developing optimization strategies
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems with the goal of building a state-of-the-art fully integrated ecosystem
  • Analyzing current and future requirements in order to plan LOE, value-add, and then working towards defined enhancement roadmaps
  • Coordinating and leading meetings and presentations to share ideas and findings, and using industry knowledge to recommend innovative technology solutions to improve organizational maturity in Quality Systems, enterprise learning management systems, and the overall Veeva Vault Platform
  • Leading highly visible, complex technology projects, programs or initiatives with authority, expertise and collaboration, helping to define project scope and deliverables to support business goals in concert with senior management stakeholders
  • Liaising with computer system vendors, IT partners, Quality, Validation and business partners to coordinate implementation activities and troubleshooting
  • Assisting in contract negotiations and procurement of technology solutions and services from vendors (e.g., people, services, systems, etc)
  • Managing competing resources, projects, and priorities while monitoring deliverables and ensuring timely completion of projects
  • Accountable for the incident and problem management processes for functional department's platforms, systems, applications, and services
  • Working with business partners and developers, as needed, to mock up, test, and confirm proof of concept changes to existing systems in alignment with internal processes
  • Assisting with license management and user management of multiple systems
  • Performing all activities in compliance with applicable requirements/standards and controls

Technical Requirements & Skills:

  • Minimum 5 years Business System Analyst experience within the Veeva Vault Platform is highly desired (Veeva Quality, Clinical Suite, and/or Veeva RIM/Submissions preferred)
  • At least 3 years prior experience working on validated applications in a pharmaceutical or regulated environment
  • At least 1 year of leadership experience within IT
  • Experience working with technology vendors
  • Experience managing consultants and contractors, in-house and offshore
  • Experience working on SaaS Systems

Other Qualifications:

  • Proven communication, analytical, and problem-solving skills
  • Proven business and technology skills providing customer-oriented technology solutions
  • Ability to communicate ideas in both technical and user-friendly language
  • Collaborative working approach

Required Education:

  • Bachelor's Degree in Computer Science, Engineering, Life Sciences, Information Technology, or related discipline with at least 4 years of IT or direct BSA or Veeva Administration/Support Experience



Ultragenyx Pharmaceutical is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status. Reasonable accommodation will be provided for qualified individuals with disabilities and for qualified disabled veterans in job application procedures, as required by applicable law. If you have any difficulty using our online application system and need an accommodation due to a disability, you may contact Talent Acquisition by calling: (415) 483-8800 or by emailing us at For electronic email and mail inquiries, please include a description of your requested accommodation, your name and contact information.

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Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to:

Keywords: Ultragenyx Pharmaceuticals, Novato , Senior IT Analyst I, Other , Novato, California

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