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UX Writer

Company: Zenni Optical
Location: Novato
Posted on: June 8, 2021

Job Description:

About Zenni
We believe everyone deserves access to affordable, high-quality prescription eyewear.
This simple yet powerful premise is what led two visionaries to revolutionize the eyewear industry by creating Zenni, one of the first online-only sites for low-priced prescription eyewear.
What started out as a small, homegrown business has since morphed into an e-commerce success story with over 30 million frames sold since 2003. Headquartered in Novato, Zenni is proud to be the Official Eyewear of the San Francisco 49ers, the Chicago Bulls, and the Boston Red Sox. View Site
Role Description
Zenni is looking for an experienced UX Writer with the ability to develop concise UX writing solutions for the site experience. You will partner with UX design, research, product management, engineering partners, and project management to ensure a cohesive brand experience throughout the customer journey. The UX Writer will help enhance and evolve the brand experience across our website and customer experiences in support of customer and strategy goals. In this role, you will partner with various product teams and other partners to co-write copy and co-design experiences that feel natural, human, and anchored in our brand. This role reports to the Senior Manager of Content and is based in Novato, CA.
Key Responsibilities

  • Be a champion for the brand, ensuring design and voice consistency across the company
  • Write UX copy that is easy to understand, straightforward, and reflects Zennis brand voice and tone
  • Develop content that fits seamlessly into the broader customer journey, and all of the messaging used to support the customer experience
  • Collaborate with designers, product teams, marketing, and strategy to launch and evolve customer experiences
  • Observe and conduct research; participate in design and content workshops; iterate on content currently
in use
  • Identify points of inconsistency and friction throughout the experience and leverage testing to help to optimize
  • Contribute to the development and maintenance of a content style guide
Requirements
  • 2-5 years of experience and proven success in applicable writing positions
  • Strong understanding of UX and content design principles
  • Experience adapting content to a variety of settings, contexts, and stages of the customer journey
  • Knowledge of a variety of content testing and research methods
  • Ability to translate research learnings into actionable content for consumers
  • Ability to work within the constraints of brand and design style guides
  • Four-year college degree (required)
  • Computer skills: Microsoft Office 365; Miro; Figma
  • Working knowledge of SEO, UX, and Google Analytics
  • Ability to handle a number of projects simultaneously and work well in a deadline driven environment.
Benefits
  • Competitive salaries and excellent medical, dental, and vision benefits
  • 401k with company match
  • Mac hardware and accessories
  • Annual employee eyeglasses stipend
  • Free breakfast and catered lunch onsite
  • Free onsite parking
  • Great work/life balance
  • Opportunities for growth and professional development in a financially stable, successful, and growing company

Keywords: Zenni Optical, Novato , UX Writer, Other , Novato, California

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