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Associate Director/Director, Field Operations and Analytics, Patient Diagnosis Programs (PDP)

Company: Ultragenyx Pharmaceutical
Location: Novato
Posted on: June 9, 2021

Job Description:

Associate Director/Director, Field Operations and Analytics, Patient Diagnosis Programs (PDP)

Novato, CA or Brisbane, CA /

At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do.To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies wont go challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.

Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.

If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team. During the COVID-19 Outbreak,we are committed to our hiring process. The health and safety of our employees and prospective employees take priority which means at this time ourapproachwill includevideo discussions, interviews, andonboarding.

Position Summary

ultracuriousApply your biggest ideas in courageous ways

For genetic diseases, the diagnosis and identification of patients are critical to both clinical development and to commercialization. This can involve both educating doctors on making the diagnosis, tracking and understanding the doctors evaluating and caring for these patients, and liaising with the genetics and molecular diagnostics program to provide tools such as sequencing testing to facilitate diagnosis. Finally, the data obtained from the patient diagnosis initiatives should be resources available to the field to enhance the diagnosis and care of patients through the education of health care providers.

The identification and accurate diagnosis of patients with rare diseases is crucial to the success of the companys commercial and pipeline clinical programs. The Associate Director/Director, Operations and Analytics, Patient Diagnosis Programs will be responsible for managing the capture, tracking, and analysis of all activities and insights related to the identification of eligible patients. They will be responsible for the ongoing configuration and management of the CRM system used for tracking all field activity including the design and creation of data fields for new programs as well as the design and creation of reports and dashboards to inform management. The Associate Director/Director, Field Operations and Analytics will also be responsible for developing and executing HCP targeting strategies for each program including determining the best targeting approach to meet the unique needs of each disease state, selecting and procuring data sources to meet those needs, and leading the roll out of those targets to field teams and other channels as appropriate. Finally, they will provide analytical support and synthesis to the PDP team including both regular and ad hoc reporting and insight generation as well as designing and executing hypothesis-driven analyses and business recommendations in response to key business questions.

Responsibilities to include, but not limited to:

  • Develop HCP targeting strategies to meet the needs of each commercial and clinical program
  • Partner with IT to configure and maintain PDPs CRM system to ensure that it meets the data capture and reporting needs of the organization
  • Provide regular and ad hoc analytic and reporting support to PDP leadership including the creation of appropriate dashboards and reports in a variety of formats tailored to the needs of audiences ranging from field management up through senior Ultragenyx leadership
  • Develop and execute hypothesis-driven analyses, insights, and recommendations to answer key business questions and support PDP decision-making
  • Respond flexibly and adaptively to the needs of the organization through a culture of continuous improvement and innovation
  • Ensure all activities are compliant with company policies and SOPs


  • Bachelors degree or credentialing in a relevant discipline. An MBA is advantageous, but not essential (if no MBA, additional work experience is required)
  • At least 7 years of industry experience
  • At least 3 years of experience providing field analytics and operational support
  • Experience working with a medical or commercial field-based organization preferred
  • Experience working with a CRM system such as Salesforce or Veeva CRM
  • Experience working with HCP and patient data sources including claims, prescriptions, diagnoses, and others
  • Experience managing data projects and data vendors in the pharmaceutical, biotechnology, or related industry
  • Demonstrated ability to structure and conduct analyses to generate insights and recommendations
  • Demonstrated ability to synthesize data and analytics to enable decision-making
  • Demonstrated ability to work in a dynamic environment and adapt to changing organizational needs
  • Relevant experience in the rare disease space encompassing patient diagnosis
  • Values-based collaborator respectful, accountable, and collaborative
  • Ability to relate and work with a wide range of people to achieve results
  • Ability to organize and prioritize own work schedule


Ultragenyx Pharmaceutical is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status. Reasonable accommodation will be provided for qualified individuals with disabilities and for qualified disabled veterans in job application procedures, as required by applicable law. If you have any difficulty using our online application system and need an accommodation due to a disability, you may contactTalent Acquisitionby calling:(415) 483-8800or byemailingus . For electronic email and mail inquiries, please include a description of your requested accommodation, your name and contact information.

Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed .

Keywords: Ultragenyx Pharmaceutical, Novato , Associate Director/Director, Field Operations and Analytics, Patient Diagnosis Programs (PDP), Other , Novato, California

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