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Internal Sales Representative

Company: Ultragenyx Pharmaceuticals
Location: Novato
Posted on: June 12, 2021

Job Description:

Why Join Us?

Be a hero for our rare disease patients

At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won't go - challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.

Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth - so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.

If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team. During the COVID-19 Outbreak, we are committed to our hiring process. The health and safety of our employees and prospective employees take priority which means at this time our approach will include video discussions, interviews, and onboarding.

Position Summary

ultraimpact - Make a difference for those who need it most.

The Inside Sales Representative will educate customers on disease state & product information in order to increase awareness of XLH and drive patient identification. This position requires consultative and relational selling by phone, video, and email to customers. The targeted customers are physicians, NP's, PA's, nursing staff, office managers, and administrative staff within both hospital and community settings.

You will work closely with an assigned Region of field representatives to provide lead generation, appointment setting, recruitment for virtual lunch & learns, and assist/support their sales efforts as well.

The successful candidate will possess excellent communication and interpersonal skills and demonstrate the ability to work effectively in a key cross-functional role with internal and external stakeholders.

This is an opportunity for the right candidate to build a foundation in Pharmaceutical sales and the ability for career growth within our sales team.

Responsibilities including, but not limited to:

  • Make daily outbound calls on target account list. Educate customers over the phone and
  • through video interaction and make a minimum number of new customers calls per day in addition to completion of follow up calls.
  • Educate physicians, nurses, and office staff within an assigned territory on product and disease state information in order to raise awareness and drive patient identification
  • Develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients.
  • Representative must possess a solid ability to communicate necessary technical, scientific, product, and disease management information to customers.
  • Proactively builds effective working relationships with internal/external stakeholders; can drive agreement/decisions from multiple stakeholders; ability to understand people's emotions and flex communication style. Can adjust their approach based on different stakeholders needs, concerns, or audience member to drive alignment and meet their goals.
  • Generate weekly data analytics reports for Inside Sales Team
  • Achieve monthly key performance indicators, which includes but not limited to new business growth, call volume, and CRM documentation

Technical Requirements & Skills:

  • 1-2 years of experience as a call center representative, inside sales, or field-based representative required
  • Highly effective telephone communication skills, with the ability to inspire an audience and develop trusted relationships with customers & team members,
  • Individual who strives for organizational success, and seeks career growth in Pharmaceutical/Biotech industry
  • Strong computer skills utilizing telephone and / or video technology
  • Excellent organization and time management skills required
  • Bachelor's degree required, BS/BA in professional selling, marketing, or biological sciences preferred
  • Inside sales position with the potential to transition to a field sales position, must be willing to relocate if necessary

Ultragenyx Pharmaceutical is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status. Reasonable accommodation will be provided for qualified individuals with disabilities and for qualified disabled veterans in job application procedures, as required by applicable law. If you have any difficulty using our online application system and need an accommodation due to a disability, you may contact Talent Acquisition by calling: (415) 483-8800 or by emailing us at For electronic email and mail inquiries, please include a description of your requested accommodation, your name and contact information.

See our CCPA Employee and Applicant Privacy Notice.

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Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to:

Keywords: Ultragenyx Pharmaceuticals, Novato , Internal Sales Representative, Other , Novato, California

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