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Clinical Operations Manager

Company: Marin General Hospital
Location: Novato
Posted on: June 12, 2021

Job Description:

About MARINHEALTH a UCSF Affiliate:

MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District. With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day!

External hires must pass a background check and medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.

General Summary:

The Clinical Operations Manager leads clinical oversight of all MHMN sites though process implementations, monitoring of sites, and collaboration with governing affiliates to maintain compliance with standards and regulations pertaining to clinical requirements. This includes clinical training, infection prevention, and quality regulations.

In partnership with the Director of Centralized Services, together this role acts as a liaison between clinic leaders, providers, senior management, and UCSF leaders. This role assists in developing process improvements and clinical initiatives. In order to ensure the delivery of clinically regulated, high-quality, safe, efficient patient care, the Clinical Operations Manager is responsible to implement process improvement initiatives, train, and help develop all clinical staff with the assistance of clinical training direct reports. This position requires the ability to lead change while maintaining best practices. Areas of responsibility include: clinical regulations, EMR, clinical best practices, protocol creation and implementation, clinical budgets, clinical staffing, training, projects, affiliate liaison, and training.

Essential Job Responsibilities:

  • Clinical expertise and understanding of clinical processes to effectively evaluate quality of care and process improvement needs.
  • Leads site visits in order to identify areas of opportunity based on each individual clinic's needs while balancing the overall goals of the organization and regulatory compliance.
  • Monitors and analyzes clinical protocols for efficiency and accuracy company-wide.
  • Assists in the creation, development, implementation and monitoring of initiatives in order to maximize clinical offerings and best in class clinical staff. This includes high focus on point of care testing and clinical competencies.
  • Acts as a liaison between clinical staff and senior management on clinical items.
  • In conjunction with managing the clinical training team, this role identifies, develops and implements specific training modules for staff, clinic leaders, providers, and clinical trainers.
  • Acts as the Infection Prevention (IP) expert for MHMN, while managing IP issues and best practices with enterprise MarinHealth IP team.
  • Partners with Director to prepare and present clinical analyses, KPI report-outs, and other reports as needed.
  • Is highly involved in the clinic quality committees; works to improve the clinical safety and quality needs for the clinics.
  • Ensures compliance with regulations, clinical workflows, and offers expertise on clinical scopes and working to level of licenses.
  • Acts as clinical expert to lead quality improvements in response to patient survey requirements, and compliance concerns.
  • Assists in the interviewing of clinical float staff, onboarding of new clinical staff, and retraining of staff having performance issues.
  • Leads projects as needed within MHMN as well as with affiliates.
  • Possesses excellent communication skills (verbal and written).
  • Demonstrates meticulous attention to detail.
  • Provides solutions to complex business issues.
  • Ability to assist during variable hours as needed (clinic locations with evening/weekend hours, or in emergent situations, example PSPS)
  • Ability to drive to/from various clinic locations (requires a California Driver's License and automobile insurance in good-standing).
  • Adherence to MHMN's Behavior Standards of Excellence (see full description), including, but not limited to:
  • Exceptional customer service;
  • Respectful communication with patients, physicians, and coworkers;
  • Professionalism in all work-related interactions;
  • Effective teamwork;
  • Safe work environment;
  • Positive attitude.

  • Perform all other duties as required or assigned.

Qualifications:

Experience:

  • 5+ years' experience in a multi-clinic healthcare environment
  • 1-3 years' experience in a clinical regulation role
  • 1-3 years' experience supervising others and/or programs

Education:

  • RN license required
  • BSN required
  • Clinical Master's degree preferred

Preferred Qualifications:

  • Previous experience in a medical office: nursing, management of staff, operational management, or project management;
  • Knowledge/experience with EMR and/or practice management systems (use of Epic Apex a plus)

Performance Requirements:

  • Prioritize projects and deadlines.
  • Identify, analyze and resolve operational problems.
  • Evaluate and make recommendations for continuous quality improvement.
  • Reliability and professionalism.
  • Exceptional customer service skills.
  • Excellent verbal and written communication skills.
  • Proficiency in MS office products.
  • Excellent analytical and problem-solving skills.

Keywords: Marin General Hospital, Novato , Clinical Operations Manager, Other , Novato, California

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