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Performance Improvement Program Administrator

Company: Meritage Medical Network
Location: Novato
Posted on: January 11, 2022

Job Description:

Position Summary
The Process Improvement Program Administrator supports the organization's transformation to a continuously improving organization. This position is responsible to lead, facilitate, execute, coach, consult and educate process improvement across Meritage Medical Network. Coaches staff in all aspects of performance improvement methods and tools and has a substantial understanding of techniques, processes, procedures to perform the job, and seeks to complete tasks in creative and effective ways. Works on activities of a diverse scope requiring minimal interpretation of policies and guidelines.
Essential Job Functions
Manages, leads, coaches, and facilitates performance improvement methodologies. Integrates stakeholders into the improvement process utilizing change process
Translates the theory and science of continuous improvement and innovation into the practical methods that achieve sustainable results
Integrates process analysis into problem recognition and correction
Designs experiments and small tests of change to test improvement hypothesis
Promotes the development of a process improvement competency within the organization
Supports the development and delivery of process improvement educational materials
Coaches participants
Collaborate with and maintain open communication with all departments within Meritage Medical Network to ensure effective and efficient workflow and facilitate completion of tasks/goals
Consistently demonstrate behaviors, conduct, and communications that support Meritage's Practices and Values of Accountability, Diversity, Integrity, and Respect for others, and seeks to influence these behaviors in others
Continuously endeavors to "raise the bar" of performance and teamwork through a focus on Innovation, Collaboration, Equality and
Models professional work standards and behaviors to maintain and strengthen a professional working atmosphere and strictest confidentiality within the department and with other Meritage internal and external customers and work partners
Is accountable for work performed by self, works to develop and maintain trusting working relationships with others, and seeks to continuously learn from errors and experiences, as well as new developments in job-specific administration and operational areas
Adopts, incorporates, is mindful of, and otherwise supports Meritage's overarching annual and longer-term strategic business goals and objectives while performing work duties, special projects, and other duties as assigned within or outside of Performance Improvement
Performs other than normally assigned duties and projects, as directed, and required, within and outside of Performance Improvement to support Meritage's overall business needs, goals, and objectives
Education and Experience:
Bachelor's degree or equivalent combination of education and related experience required. Lean Certification preferred.
A minimum of 3 years experience in a healthcare setting, managing multifaceted performance improvement projects
Must have excellent problem-solving skills
Excellent interpersonal written and verbal communications skills
Strong attention to detail
Enjoys working as part of a team
Required Skills, Knowledge, and Abilities:
Microsoft Office Suite applications: Word, Excel, PowerPoint, etc.
Knowledge of claim benefit interpretation/benefit adjudication logic
Must be proficient in problem-solving and detecting trends
Excellent communication skills - meaning you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict
Must be able to read and interpret all types of authorization, medical claim forms, and member benefit plans
Integrity to follow HIPAA guidelines on maintaining patient privacy
Ability to adapt and excel in a fast-paced work environment

Keywords: Meritage Medical Network, Novato , Performance Improvement Program Administrator, Other , Novato, California

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