Novato Team Member (All Departments)
Company: Whole Foods Market
Location: Novato
Posted on: May 13, 2022
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Job Description:
Provides support as a Multi-Team Team Member, performing duties
related to customer service, stocking, and sanitation in assigned
department(s). All Whole Foods Market Retail jobs require ensuring
a positive company image by providing courteous, friendly, and
efficient service to customers and Team Members at all times. All
positions must be performed in accordance with team and store
Standard Operating Procedures. Further, Team Members must be
prepared and able to perform the duties inherent in other Team
Member job descriptions. Team Leaders are required to spend
significant time on the floor, engaging with customers, and
pitching in to help whenever and wherever needed. All positions
must strive to support WFM core values and goals, promote national,
regional, and store programs and initiatives, and ensure adherence
to all applicable health and safety regulations. Responsibilities
Follows department procedures for preparing, storing, rotating, and
stocking of product. Prepares, packages, weighs, and prices
products for sale. Monitors product quality and freshness and
ensures proper product rotation. Ensures cases and shelves are
clean and well-stocked. Completes spoilage, sampling, temperature,
and sweep logs as required. Assists with periodic inventory checks.
Arrives to work station on time, appropriately groomed, dressed and
ready to work; works all scheduled shifts and attends required
trainings and meetings. Provides excellent customer service,
addresses needs of customers in a timely and effective manner and
models suggestive selling techniques; answers phones and pages
promptly and courteously. Maximizes sales potential through
effective and proper procedures for prepping, storing, rotating,
stocking, and merchandising product. Follows and complies, or
ensures compliance, with established procedures, including Weights
and Measures, health and sanitation, and safe work practices.
Maintains, or ensures maintenance of, a clean and sanitary working
and shopping environment; maintains equipment in accordance with
WFM cleanliness and safety standards. Performs opening, mid, and
closing duties as assigned; ensures accuracy of signs and pricing.
Immediately reports safety hazards and violations. Performs other
duties as assigned by store, regional, or national leadership.
Knowledge, Skills, & Abilities Ability to sell proactively. Ability
to learn basic knowledge of all products carried in department
Ability to visually examine products for quality and freshness.
Proactively reads labels and familiarizes oneself on various
products. Strong to excellent communication skills and willingness
to work as part of a team. Ability to deliver information in a
clear and respectable manner to fellow Team Members, customers, and
vendors. Ability to meet customer service expectations and
standards in all interactions with customers, vendors, and Team
Members. Ability to follow directions and procedures; effective
time management and organization skills. Passion for natural foods
and the mission of Whole Foods Market. Strong work ethic and
ability to work in a fast-paced environment with a sense of
urgency. Understanding of and compliance with WFM quality
goals.
Desired Work Experiences No prior retail experience required.
Physical Requirements/Working Conditions Must be able to lift 50
pounds. In an 8-hour work day: standing/walking 6-8 hours. Hand
use: single grasping, fine manipulation, pushing and pulling. Work
requires the following motions: bending, twisting, squatting and
reaching. Exposure to FDA approved cleaning chemicals. Exposure to
temperatures: 90 degrees Fahrenheit. Ability to work in a wet and
cold environment. Ability to work a flexible schedule including
nights, weekends, and holidays as needed. Ability to use tools and
equipment, including box cutters, knives, electric pallet jacks,
forklifts, hand trucks, six-wheel carts, balers, and other heavy
machinery.
Note : The purpose of this document is to provide a general summary
of essential responsibilities for the position and is not meant as
an exhaustive list. This document does not reflect all job duties
or requirements for every position. Requirements build as one
progresses through the job levels, so any job duties required at a
lower level may be required at the higher level in addition to the
duties listed for that higher level. Duties, assignments, and other
responsibilities may differ for similar positions based on business
conditions, departmental or geographic location, and/or needs for
the particular position. An individual must demonstrate successful
performance in their current position before being considered for
promotion. In addition, in order to promote into a higher-level
position, a business need for the promotion must exist and the
candidate must be considered the most qualified person for the new
position. Completion of certain milestones such as obtaining an
advanced degree or certification, time in current position, or
developing skills to perform at the higher-level role do not
guarantee a promotion.
At Whole Foods Market, we provide a fair and equal employment
opportunity for all Team Members and candidates regardless of race,
color, religion, national origin, gender, pregnancy, sexual
orientation, gender identity/expression, age, marital status,
disability, or any other legally protected characteristic. Whole
Foods Market hires and promotes individuals solely based on
qualifications for the position to be filled and business
needs.
Keywords: Whole Foods Market, Novato , Novato Team Member (All Departments), Other , Novato, California
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