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Customer Support Specialist I

Company: Ranch Systems Inc.
Location: Novato
Posted on: June 14, 2022

Job Description:

Primary responsibilities: -

  • Answering technical questions from end customers and resellers. -
  • Periodic check -in/out with Support Manager to review urgent cases and available resources. -
  • Escalate Direct Customer issues to Service Department Staff and work as acting liaison for collecting information before visit, and verify customer satisfaction post - visit. -
  • Provide one --on-one screen sharing to demonstrate our online software capabilities during web training sessions. -
  • Maintaining knowledge base, reviewing periodically to refresh or deprecate old information. Translation of proofed documentation. -
  • Work with sales department to communicate with end customers to understand their needs. - -Additional secondary responsibilities: -
    • Maintaining knowledge base, reviewing periodically to refresh or deprecate old information. -
    • During peak times or absences provide back up to Customer Support. -
    • General Support to Director of Customer Service and Customer Support. -
    • Special Projects. - -Employment Requirements: -
      • Computer skills at the command line level. Experience with Unix-like command line is a plus. -
      • Advanced knowledge of DC/analog circuits. Ohm's law, 4 --20mA, 0- -5VDC. Calculating voltage drops and analysis of complex circuits. -
      • Knowledge of electronic test equipment including multimeter and oscilloscope. -
      • Minimum 2 years experience in a customer-facing position required. -
      • Basic knowledge of equipment assembly and physical principles required. -
      • Some experience with farm work preferred. -
      • Ability to learn on the job, adapting to changing conditions. -
        If you are interested in this position, please respond to this posting with a resume/cover letter attached in PDF format -
        We are an Equal Opportunity Employer. Drug Free Workplace

Keywords: Ranch Systems Inc., Novato , Customer Support Specialist I, Other , Novato, California

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