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ITTechnical Support Specialist

Company: Tucker Parker Smith Group (TPS Group)
Location: Novato
Posted on: June 20, 2022

Job Description:

IT Technical Support SpecialistLocation: Novato, CA and San Rafael, CA (Remote)12-month assignment (potential to extend)Pay Rate: $33/hr.On behalf of our client a leading pharmaceutical company we are seeking a "IT Support Specialist will provide technical support for business applications and systems across the TechOps, World-Wide Research and Development, and Commercial Operations departments.Duties:

  • Secretary - Perform system administration on multiple applications.
  • Support new applications and systems, including working with business units, researching solutions, coordinating internal and external resources, creating documentation, and managing rollout.
  • Responding to tickets, building reports, CMDB, Knowledge Articles. Experience using or administering CRM software (ie. Salesforce, Service Now)
  • Support application audits.
  • Work schedule may include 'out of normal' work hours for IT support & monthly maintenance.Education & Experience:
    • Minimum Experience supporting Enterprise-level and Scientific applications in a corporate environment.
    • Exposure to validated environments, change management, and ability to comply to regulatory agency requirements.
    • Experience with Windows desktop operating system and o365 environment.
    • Basic understanding of IT systems development life-cycle (SDLC)
    • Experience writing technical documentation (ie SOPs, WI).
    • Experience with support robotic process automation (RPA) is a plus.Please submit your resume in Word or PDF format to be considered.

Keywords: Tucker Parker Smith Group (TPS Group), Novato , ITTechnical Support Specialist, Other , Novato, California

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