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Relief Night Auditor - Best Western Plus Novato Oaks Inn

Company: Reneson Hotels
Location: Novato
Posted on: September 22, 2022

Job Description:

  • The Best Western Plus Novato Oaks Inn is seeking a Relief Night Auditor who will work 11pm - 7am, holidays included, two nights a week, FRIDAY AND SATURDAY. The Night Auditor/Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent's will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. In addition, Agent's may provide guests with access to hotel services, and ensure mail, faxes and packages are delivered in a timely manner. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest's satisfaction.

    This work is conducted at the front desk area, although there may be times that require work in common areas and guest rooms. Ongoing guest satisfaction is a key to meeting our hotel guest service standards. Thus, attention to every job detail is very important to the success of the hotel and achieving and exceeding job performance requirements. This position is required work weekends and holidays during your regular scheduled days, and overtime as needed.

    This position is also in charge of closing out current day, process all charges, review agents paperwork, correct any errors that are found, so accuracy and thoroughness is very important, open new day records, answer telephone calls, and make future reservations. Candidate is to have pleasant personality while interacting with staff and guests.

    Go to our website at www.renesonhotels.com to apply.

    Required
Preferred
Job Industries
  • Hotel & Hospitality

Keywords: Reneson Hotels, Novato , Relief Night Auditor - Best Western Plus Novato Oaks Inn, Other , Novato, California

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