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Call Center Care Navigator

Company: Marin Community Clinics
Location: Novato
Posted on: September 22, 2022

Job Description:

The Call Center Care Navigator will perform a wide range of duties in the medical office. Tasks primarily involve (but are not limited to) assisting the Call Center Providers and working with both internal and external facilities to expedite patient care. The Call Center Care Navigator will contact patients and work closely with the Call Center Providers, medical office staff and also, report to and is under the direction of the Director of Support Services. As such, a high level of customer service must be practiced. Developing skills in listening and communication as well as showing empathy and sincere interest for our patients needs are crucial in their role. Work schedule: Monday to Friday, 8:00am to 5:00pm.All employees are required to be fully vaccinated for COVID-19 and boosted as a condition of employment, subject to limited exemptions. New Employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment. Exemptions to this requirement will be considered for those requesting an exemption on medical, disability, or religious grounds. Responsibilities:
Review & make corrections to complete the Electronic Health Record (EHR) Clinical TasksReview and submit mammograms orders per standing order on file.Assist with issues/delays related to patient medications refillsCross indexing unmatched medications & patientsResolve issues with hospitals and other care facilities orders that require revisionsProcess requests for School Form from School Nurse.Maintain patient confidentiality in accordance to department policy and HIPPA guidelines.Attend and participate in required meetings, training and educational programs.Perform administrative responsibilities, including checking eligibility, verifying demographics, and making follow-up appointments. Perform other related work as assigned.Uses appropriate communication templates within Electronic Health Record (EHR).Schedule appointments for Centerpoint and patient transportation. Removes appointments from schedule and calls patients to reschedule per protocol. Maintains positive customer service at all times, referring unresolved issues to the Director of Support Services.Adheres to Marin Community Clinics Code of Conduct and represent MCC in a professional manner. Qualifications:
NextGen experience a plus but not required.Electronic Health Records experience a plus.Must have strong computer experience with MS Office. 1 year experience in a medical environment, health insurance, or related field is preferred.Medical Terminology and knowledge of CPT codes and Diagnostic orders preferred.Benefits:Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Keywords: Marin Community Clinics, Novato , Call Center Care Navigator, Other , Novato, California

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