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Desktop Support Specialist

Company: Stream IT
Location: Novato
Posted on: November 18, 2022

Job Description:

*Technical/Functional Skills*

System Deployment and Systems Management knowledge. Microsoft SCCM preferred.

JAFM to manage Apple Devices

Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, Servicenow, Zoom

*Experience Required*

1. Good verbal/written communications skills and strong interpersonal skills to interact positively and productively with associated computer systems, end-users and co-workers.

2. Strong knowledge on Office 365, and Outlook related issues handling

3. Knowledge of Active Directory, Group Policy, Domain Services (such as Print, DHCP, DNS) and network connectivity.

4. Good experience in customer/partner/technical service related roles

5. Windows 10 / 7 skills and troubleshooting experience

6. Apple MAC devices skills and troubleshooting experience

7. Ensure that all system tests are successfully completed and documented and all problems are resolved.

8. Application Packaging and Re-packaging services

9. MSIX based application packages for new apps

10. Provisioning and De-provisioning

11. Autopilot based device Provisioning

*Roles & Responsibilities*

Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting.

Experience creating collections, packages, applications within SCCM

Should have strong experience in SCCM 2007 & 2012

Experience in installation of Microsoft System Configuration Manager 2007-2012.

In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.

Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing.

Experience in deploying, troubleshooting, and managing Windows devices

Must have excellent competency with SCCM, WSUS and other patching tools.

Experience in supporting Windows Server 2012, 2016, 2019

*Generic Managerial Skills*

1. Be a point of contact for all proactive technical engagements.

2. Work independently and as a team member

3. Must be able to meet deadlines/Must be able to work after hours and some weekend if required by the business.

Job Type: Full-time

Salary: Up to $85,000.00 per year

* 401(k)
* Dental insurance
* 8 hour shift

* Desktop support: 5 years (Preferred)
* Windows: 5 years (Preferred)
* SCCM: 4 years (Preferred)
* Microsoft Dynamics 365: 4 years (Preferred)
* MAC: 4 years (Preferred)

Willingness to travel:
* 100% (Preferred)

Work Location: On the road%58047475%

Keywords: Stream IT, Novato , Desktop Support Specialist, Other , Novato, California

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