ATM & Card Services Lead

Company: Bank of Marin
Location: Novato
Posted on: March 16, 2023

Job Description:

Bank of Marin, voted by our employees as one of the "Best Places to Work" in the North Bay Business Journal, is looking for an ATM & Card Services Lead to join our Consumer Services team at either our corporate office in Novato or our Rancho Cordova office.

The ATM & Card Services Lead acts as the technical expert for Card and ATM activities. Independently handles escalated customer and branch problem transactions. Investigates and determine appropriate course of action and conclusion for all Regulation E-Error Resolution claims. Oversees and monitors daily card activity and ensures all transactions are processed completely and timely each day for card processing. Ensures that all compliance requirements and regulatory deadlines are met daily.

Essential Job Functions:

* Resolve Branch and Customer Card exceptions according to compliance and regulatory time frames. This includes but is not limited to: ATM/Visa Debit Card disputes, ATM/Visa Debit card adjustments, Network Adjustments, Proper settlement of credits and debits by the accounting department, ATM/Visa Debit Compromised Card branch notification, Visa Debit Card Non posted items, Visa Debit Card Negative Status, Branch ATM Settlement, Branch Transaction Research, and Published phone line responsibility for all lost, stolen or compromise situations.
* Review and approve card transactions prepared by Card Processor(s) to ensure all have been completed accurately, according to compliance and regulatory time frames. Assess volumes and staffing limitations to ensure all time sensitive transactions are processed according to required deadlines. Assist with heavy or unusual volumes as required.
* Monitor cards email box and review timely handling of emails
* Monitor daily workflow in the card department and review and approve daily work
* Audit exception reports.
* Investigate emerging technologies and best business practices related to card applications and processes which includes all Visa, FICO and FIS related card bulletins.
* Determine and recommend improvements or changes for card activities.
* Determine and recommend adoption and/or implementation for new Card or ATM products or processes.
* Conduct quality assurance review and testing for new and changing card and ATM activities. Communicate new and changing processes to customers and branches.
* Coordinate all card documentation and statistics.
* Act as the central repository for all card related statistics by collecting volumes and reporting to results to Supervisor
* Collaborate with Fraud Officer and Security Officer to combat card fraud and future loss exposure for the bank.
* Prepare and update debit card procedures as needed.
* Prepare all Debit Card related communications to branches and departments.

Job Skill Level/Additional Requirements:

* Thorough knowledge of FIS Core System, including Data Navigator. Thorough knowledge of Visa Regulations and Regulation E. Thorough knowledge of bank operations, policies, and procedures.
* Ability to independently utilize resources available such as FIS Client Support, and other departments to resolve problems.
* Thorough knowledge of applicable operating and computer systems, which includes ATM terminals. Advanced skills in Microsoft Office.
* Excellent verbal and written communication skills.
* Able to independently examine a problem or issue and use job knowledge to come to a conclusion or resolution.
* Ability to schedule and execute multiple tasks or projects simultaneously.
* Able to expertly construct emails, and other critical correspondence such as Card compromise urgent communications, that clearly define required customer actions to be taken.
* Ability to professionally communicate both verbally and in writing in a clear and concise manner with internal and external clients.

Professional/Educational Experience:

* 3-5 years related experience and/or training
* Associate degree (A.A.) or equivalent from two-year College or technical school; or equivalent combination of education and experience and/or training.

The hiring pay range for this position is $26.35 to $37.44. In addition to the pay range listed, all bank positions are eligible for incentive compensation, which varies based on role. The pay rate for a successful applicant depends on a variety of factors including but not limited to geographic location, work experience, education, and/or skill level.

The Bank of Marin is a growing public company with career advancement opportunities. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, a retirement savings plan with employer matching opportunity, bank paid employee stock ownership plan, tuition reimbursement, employee volunteer program and more. Additional details about total compensation and benefits will be provided during the hiring process.

Bank of Marin is an equal opportunity employer. EOE AA M/F/Vet/Disability

Keywords: Bank of Marin, Novato , ATM & Card Services Lead, Other , Novato, California