Service Advisor

Company: Novato Toyota - Kia of Marin
Location: Novato
Posted on: March 17, 2023

Job Description:

Novato Toyota/Kia Marin -is hiring a Service Advisor professional to join our team. If you're excited to be part of a winning team, Novato Toyota/Kia Marin is a great place to grow your career.Responsibilities

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Determine and diagnose car issues based on customer description and vehicle condition
• Translate customer-reported problems to actionable work orders for technicians to complete
• Order necessary parts and double-check that they are delivered to technicians
• Ensure that automotive work provided to customers meets company quality standardsQualifications
  • Working knowledge and experience of automotive products, repairs and parts
    Secondary education in the automotive field or equivalent work experience
    
    • Strong communication skills and the ability to translate customer needs to workable technician orders
    • Basic knowledge of computer programs including word processing and database tools
    • Knowledge of CDK dealer management a plus -
    • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
    • Exceptional customer service skills based on experience
    • Continuing education and knowledge acquisition on the function and repair of newer vehicles
    • Basic mathematics skills to prepare and process bills and customer payment
    • Ability to communicate complicated automotive scenarios to someone who has no automotive experience -

Keywords: Novato Toyota - Kia of Marin, Novato , Service Advisor, Other , Novato, California