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Referral & Authorizations Coordinator, Call Center, (Novato), Days

Company: MarinHealth Medical Center
Location: Novato
Posted on: May 26, 2023

Job Description:

About MARINHEALTH a UCSF Affiliate:
MarinHealth Medical Network is a medical foundation representing the physicians, their care teams and office staff, who previously operated under Prima Medical Foundation or the Marin Healthcare District. With a network of clinics across many different medical specialties throughout Marin and Southern Sonoma County, MarinHealth Medical Network functions as an extended family of healthcare advocates who take pride in knowing that we aren't just making a living; we're making a positive impact on the health of our patients and their families. Come and join us in touching and transforming lives every day!
External hires are subject to a background check and pre-employment medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws.
General Summary:
The Referral Coordinator/Scheduler maintains multiple physician's clinic schedules, provides direct assistance to physicians and our growing patient population. The Referral Coordinator/Scheduler maintains exceptional communication and correspondence directly with staff, patients, physicians, and other third party vendors/facilities.
Essential Job Responsibilities:

  • Use electronic medical records to complete patient or Physician task requests
  • Schedule variety of appointment types for multiple providers
  • Communicate professionally with OR, assisting physicians, patients, and insurance companies
  • Gather appropriate Authorization for appointments scheduled
  • Verify patient medical and pharmacy benefits
  • Maintain accurate and detailed documentation
  • Complete referrals accurately and appropriately Qualifications:
    • High school diploma or General Educational Development (GED) certificate required.
    • Minimum two years of experience in a medical clinic or physician's office.
    • Knowledge of medical terminology
    • Knowledge of Epic a plus
    • Knowledge of CPT and ICD-10 codes
    • Knowledge of insurance plans, previous authorization experience preferred Behavioral Standards:
      We have adopted the following standards of behavior in addition to the job responsibilities listed above so we can create and maintain an optimal workplace environment. Your application for this position assumes you agree with and can maintain the following workplace values:
      • Exceptional customer service
      • Professionalism on the phone, in person, and with each other
      • Respectful communication with patients, vendors, volunteers, and co-workers
      • Effective teamwork
      • Ability to maintain a safe work environment
      • A positive attitude
      • A good sense of humor and fun in the workplace
      • Support of each other, the patients, and the practice
        MarinHealth remains committed to the health and safety of our employees, patients, and the entire community. As such, MarinHealth requires employees to receive all required immunizations, including, MMR, flu (seasonal availability), and COVID-19 vaccine booster, as a condition of employment and annually thereafter, as required. Any exemptions from these requirements may be granted for limited and specific situations.

Keywords: MarinHealth Medical Center, Novato , Referral & Authorizations Coordinator, Call Center, (Novato), Days, Other , Novato, California

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