Order Fulfillment Administrator

Company: Ryzen Solutions
Location: San Jose
Posted on: May 15, 2025

Job Description:

General Summary:

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Provide field & customer sales, customer & service support by handling order processing and fulfillment.
Responsibilities
Essential Functions:
--- Provide a world-class level customer service experience to both internal and external customers.
--- Process all orders received from order review, order entry into Great Plains, to PO receipt and shipping transaction in Oracle.
--- Process internal order requests such as in-service, service order, service depot, evaluations, and demo orders.
--- Create evaluation and placement agreements.
--- Manage demo equipment tracking and logistics.
--- Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements.
--- Prepare documentation to ship orders domestically, including Dangerous Goods.
--- Send out delivery notifications to internal and external customers, as required.
--- Coordinate shipments with freight forwarders.
--- Act as a point of contact and engage the necessary resources needed to answer or resolve order-related inquiries and issues. Such as Out of out-of-box failures, Complaints, and any shipping discrepancies.
--- Research and update customer records and installed base as necessary.
Qualifications
Skill Requirements:
--- Ability to utilize/develop tools, including database, spreadsheet(s), email, or any other means available, to effectively perform the required task(s).
--- Ability to professionally interact with internal and external customers, understand, handle, and escalate customer problems promptly.

Keywords: Ryzen Solutions, Novato , Order Fulfillment Administrator, Other , San Jose, California