Sr. Product Implementation & Support Specialist (Hybrid)

Company: Hispanic Alliance for Career Enhancement
Location: San Jose
Posted on: June 1, 2025

Job Description:

Accountable for the implementation and support of products, including the launch of new products, defect management, prioritization, and system support and quality control. Supports the overall product management strategy and lifecycle. Partners with other business units on product development, strategy, pricing, and implementation, leading execution of Home Products. Drives strategy and innovation related to future technology products. Responsible for achieving broader business outcomes aligned with enterprise goals.Internal candidates are encouraged to apply regardless of location and will be considered based on role needs. The role is hybrid, requiring a minimum of 10 days per month in one of the specified office locations: Madison, WI; Boston, MA; Denver, CO; Keene, NH; St. Joseph, MO; Phoenix, AZ. #LI-HybridPosition Compensation Range:$88,000.00 - $144,000.00Pay Rate Type:SalaryCompensation varies based on job level and location. Relocation support available for eligible candidates.Primary Accountabilities

• Implement and support assigned products and system releases, including defect prioritization and executing key initiatives. Collaborate with technology partners on system solutions, requirements, proposals, and costs.
• Support creation of underwriting strategies and policies based on industry trends, internal capabilities, and business performance. Manage product lifecycle stages from planning to post-launch analysis.
• Establish underwriting referral rules and processes for new capabilities.
• Act as a translator for customer, product, and internal stakeholder needs.
• Maintain business rules, requirements, and documentation.
• Contribute to product and pricing planning, including system impact processes.
• Assist in communication, education, and launch of products.
• Collaborate on operational data, metrics, reporting, and provide product intent for technology solutions.
• Prioritize initiatives and secure stakeholder commitments using strong communication and negotiation skills.
• Mentor team members and support their development.Specialized Knowledge & Skills

• Experience delivering customer-driven solutions, support, or service.
• Deep understanding of Property and Casualty Insurance product design and underwriting.
• Knowledge of software development processes with a focus on quality and operational efficiency.
• Familiarity with project management methodologies, practices, and tools.
• Experience with data-driven products and iterative development to solve business problems.Travel & Physical Requirements
  • Travel up to 10%.
  • Work primarily involves sitting and standing.Additional Notes
    • Offer contingent on background checks and signing non-disclosure agreements.
    • Sponsorship considerations apply; no visa sponsorship for this position.
    • We welcome applicants who do not meet all listed requirements but are passionate and eager to contribute.Benefits & Equal OpportunityWe offer comprehensive health benefits, a 401(k), pension, annual incentives, paid holidays, PTO, student loan repayment, and paid family leave. Interns and contingent workers are not eligible for benefits. We are an equal opportunity employer, complying with all applicable laws and considering qualified applicants with criminal histories.
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Keywords: Hispanic Alliance for Career Enhancement, Novato , Sr. Product Implementation & Support Specialist (Hybrid), Other , San Jose, California