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Customer Service - Established Company

Location: Novato
Posted on: June 14, 2020

Job Description:

Looking for a PT/On Call


Customer Service Rep working 15-20 hours a week between 8:00am and 5:30pm. Pay rate when perm would be up to $15/hr. while temp $12-13/hr.



Job Summary:


Provides excellent support for customers.



Has responsibilities which include but are not limited to:


Customer support, technical support, training, department development, best practices, issue


and policy documentation and tracking, assistance with quality assurance and control.


Essential Duties and Responsibilities (Other Duties May Be Assigned)


? Resolves customers? problems and concerns. Provides high level assistance, support


and training (phone, online, or on-site) to internal and external customers/users as


assigned.


? Assists in establishing and maintaining good communication and coordination with


customer/users.


? Assists customers and other employees with difficult situations.


? Assists the Manager with communications, alerts, maintaining a high quality call center


operation, preparing for and maintaining growth, and all other projects as assigned.


? Works with the Manager to support other departments as assigned.


? Conducts online training sessions for customers, showing them how to use our service.


? Contributes towards a constantly improving training and orientation program for


employees.


? Makes suggestions for improvement in all areas.


? Works with other departments (as assigned) to develop consistent customer service


policies, procedures, and behaviors.


? Solicits customer/users? feedback to improve service, responds to customer/users?


requests and ideas and follows through promptly.


? Ensures that interactions with customers/users are clear, courteous and understandable.


? Maintains detailed record of calls, emails, and responses and provides analysis as


necessary.


? Keeps management informed of daily operations, including significant problems and of


progress attained in reaching established objectives.


? Completes other projects as assigned.


? Additionally during a QA cycle the CSS will:


? Assist as needed in reviewing and analyzing system/software requirements, web site


copy, and company policies, procedures, communications, and ideas.


? Be called upon for testing functionality of incremental and full releases.


? Assist in communicating with developers to identify and isolate problems.


? Assist in analyzing and investigating user-reported problems.


? Log bugs/issues and track their status.


We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Novato , Customer Service - Established Company, PR / Public Relations , Novato, California

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