Customer Service - Established Company

Location: Novato
Posted on: April 8, 2021

Job Description:

Looking for a PT/On Call

Customer Service Rep working 15-20 hours a week between 8:00am and 5:30pm. Pay rate when perm would be up to $15/hr. while temp $12-13/hr.

Job Summary:

Provides excellent support for customers.

Has responsibilities which include but are not limited to:

Customer support, technical support, training, department development, best practices, issue

and policy documentation and tracking, assistance with quality assurance and control.

Essential Duties and Responsibilities (Other Duties May Be Assigned)

? Resolves customers? problems and concerns. Provides high level assistance, support

and training (phone, online, or on-site) to internal and external customers/users as

assigned.

? Assists in establishing and maintaining good communication and coordination with

customer/users.

? Assists customers and other employees with difficult situations.

? Assists the Manager with communications, alerts, maintaining a high quality call center

operation, preparing for and maintaining growth, and all other projects as assigned.

? Works with the Manager to support other departments as assigned.

? Conducts online training sessions for customers, showing them how to use our service.

? Contributes towards a constantly improving training and orientation program for

employees.

? Makes suggestions for improvement in all areas.

? Works with other departments (as assigned) to develop consistent customer service

policies, procedures, and behaviors.

? Solicits customer/users? feedback to improve service, responds to customer/users?

requests and ideas and follows through promptly.

? Ensures that interactions with customers/users are clear, courteous and understandable.

? Maintains detailed record of calls, emails, and responses and provides analysis as

necessary.

? Keeps management informed of daily operations, including significant problems and of

progress attained in reaching established objectives.

? Completes other projects as assigned.

? Additionally during a QA cycle the CSS will:

? Assist as needed in reviewing and analyzing system/software requirements, web site

copy, and company policies, procedures, communications, and ideas.

? Be called upon for testing functionality of incremental and full releases.

? Assist in communicating with developers to identify and isolate problems.

? Assist in analyzing and investigating user-reported problems.

? Log bugs/issues and track their status.

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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