Looking for a PT/On Call
Customer Service Rep working 15-20 hours a week between 8:00am and
5:30pm. Pay rate when perm would be up to $15/hr. while temp
Provides excellent support for customers.
Has responsibilities which include but are not limited to:
Customer support, technical support, training, department
development, best practices, issue
and policy documentation and tracking, assistance with quality
assurance and control.
Essential Duties and Responsibilities (Other Duties May Be
? Resolves customers? problems and concerns. Provides high level
and training (phone, online, or on-site) to internal and external
? Assists in establishing and maintaining good communication and
? Assists customers and other employees with difficult
? Assists the Manager with communications, alerts, maintaining a
high quality call center
operation, preparing for and maintaining growth, and all other
projects as assigned.
? Works with the Manager to support other departments as
? Conducts online training sessions for customers, showing them how
to use our service.
? Contributes towards a constantly improving training and
orientation program for
? Makes suggestions for improvement in all areas.
? Works with other departments (as assigned) to develop consistent
policies, procedures, and behaviors.
? Solicits customer/users? feedback to improve service, responds to
requests and ideas and follows through promptly.
? Ensures that interactions with customers/users are clear,
courteous and understandable.
? Maintains detailed record of calls, emails, and responses and
provides analysis as
? Keeps management informed of daily operations, including
significant problems and of
progress attained in reaching established objectives.
? Completes other projects as assigned.
? Additionally during a QA cycle the CSS will:
? Assist as needed in reviewing and analyzing system/software
requirements, web site
copy, and company policies, procedures, communications, and
? Be called upon for testing functionality of incremental and full
? Assist in communicating with developers to identify and isolate
? Assist in analyzing and investigating user-reported problems.
? Log bugs/issues and track their status.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected