This Customer Service Position Features:
? Established Company
? Great Experience
? Professional Environment
? Great Pay to $15/hour
Looking for a PT/On Call
Customer Service Rep working 15-20 hours a week between 8:00am and
5:30pm. Pay rate when perm would be up to $15/hr. while temp
Has responsibilities which include but are not limited to:
Customer support, technical support, training, department
development, best practices, issue and policy documentation and
tracking, assistance with quality assurance and control.
Essential Duties and Responsibilities (Other Duties May Be
? Resolves customers? problems and concerns. Provides high level
and training (phone, online, or on-site) to internal and external
? Assists in establishing and maintaining good communication and
? Assists customers and other employees with difficult
? Assists the Manager with communications, alerts, maintaining a
high quality call center
operation, preparing for and maintaining growth, and all other
projects as assigned.
? Works with the Manager to support other departments as
? Conducts online training sessions for customers, showing them how
to use our service.
? Contributes towards a constantly improving training and
orientation program for
? Makes suggestions for improvement in all areas.
? Works with other departments (as assigned) to develop consistent
policies, procedures, and behaviors.
? Solicits customer/users? feedback to improve service, responds to
requests and ideas and follows through promptly.
? Ensures that interactions with customers/users are clear,
courteous and understandable.
? Maintains detailed record of calls, emails, and responses and
provides analysis as
? Keeps management informed of daily operations, including
significant problems and of
progress attained in reaching established objectives.
? Completes other projects as assigned.
? Additionally during a QA cycle the CSS will:
? Assist as needed in reviewing and analyzing system/software
requirements, web site
copy, and company policies, procedures, communications, and
? Be called upon for testing functionality of incremental and full
? Assist in communicating with developers to identify and isolate
? Assist in analyzing and investigating user-reported problems.
? Log bugs/issues and track their status.
APPLY FOR THIS GREAT OPPORTUNITY TODAY! We are an equal employment
opportunity employer and will consider all qualified candidates
without regard to disability or protected veteran status.